Well their ordering system is a shambles, ordered 2 bridesmaid dresses. Within the hour they cancelled on but refused to stop the other and give me my money back until it had been shipped and returned. After days of chasing emails I finally got my money back through my bank being called. Don't bother making a complaint through FB they just bounce you about until you get bored and the complaints team at head office need a crash course in customer service. I've never experienced something so bar from such a big name I wouldn't be shocked if this was the next casualty on the high street considering the reviews. Remember Debenhams, customers are your lifeline don't treat them like dirt