Really awful experience. Bought a dress for a wedding online on the 22nd of November and should have been dispatched the latest on the 28th. Still no sign of it. It's been two weeks and a half now. I wrote two emails complaining. They answer to my first email that they were going to find out what the problem was and they would contact me in 3 working days. Nobody contact me. I wrote the second email complaining again, they said there were sorry I didn't get any answer to my first email and that they would contact me in 48 hours. Nobody contact me again. I was never able to track the packet. I never get answers, they just ignore me. Very unprofessional service, I do not recommend to anybody to use the online shopping in Debenhams.