They are going downhill. Where do I start its been poor customer service to false advertising. I have made several attempts to resolve my issue with them but no one seems to call you back. I received an email offer from debenhams which stated extra 20% off sale items but when actually placed the order no discount was applied. I have spent lots of time to try and talk to someone in customer service but Noone calls back. I used to love shopping at debenhams but as they say you really find out how good customer service is when faced with a issue and how well staff deals with the issue. I would give debenhams zero for customer service.