Half order received with no problem. No updates on the other half of the order. Called the "customer service" team & was told the order was cancelled. When I asked why I was not informed, I was then told no it is not cancelled, they just don't know the status of the order. They said they would raise an enquiry which would take 72 hours. I asked for the order to be cancelled & was told it would still take 72 hours & then 5 days to refund. Asked to speak to a manager & was put on hold then the same representative returned & said the same thing. Asked for a manager again & was put on hold again. Then I was transferred to another customer service representative (not a manager) who told me I have to wait 72 hours to cancel the order then up to TEN days to receive a refund by gift card. No wonder the business is in trouble. They do not honour orders, keep customers updated or act in a proactive way at all! The delays just keep be added to.