I place an order directly on DECIEM online store thinking it will be faster and more professional than using a distributor webstore. 2 weeks later and I am still waiting for my order. The shipper pretends they tried to deliver however I have a camera and no one came ( I can prove it) I attempted to contact DECIEM twice via email and once on the phone. No one was available and no reply to my emails so far. Great product but terrible customer service !!! As you can see with past reviews, I am not the only one stating this. It makes me think to move on to another brand all together. I really hate that feeling of being screwed.