DECIEM IS ABNORMAL Reviews

Name: DECIEM IS ABNORMAL
Rating: 2.26

2.3 Rating 89 Reviews

29 %

of reviewers recommend DECIEM IS ABNORMAL

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Metrics

2.3

Based on 89 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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DECIEM IS ABNORMAL 1 star review on 2nd October 2020

Anonymous

DECIEM IS ABNORMAL 1 star review on 7th July 2020

Sarah Dinkins

Anonymous

Anonymous // 01/01/2019

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“my order was placed on the 25th of November and it has not shipped yet.”

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Posted 1 week ago

“I have been shopping DECIEM products for some years but had a major problem recently and discovered first hand how appalling their costumer service is. I made a purchase in November and despite being charged I never received an email confirmation and it was never sent. I have contacted DECIEM twice and have only received an email from a bot with a "we are analysing your complaint". It has been months. This is fraud.”

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Posted 9 months ago

“I placed an order seven days ago and am still waiting. The most recent update on tracking was 3 days ago. This seems frustrating and unnecessary. It's not 1973, for Pete's sake. I will use Amazon from now on.”

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Posted 1 year ago

“Deciem's customer service is dismal at best. At worst, they're frustrating to deal with and a complete waste of time. I've been trying to order Deciem products from overseas (Macau) and while the option to ship remains on Deciem's website, all of my orders always get cancelled. They're also been rejecting the addresses that I put in, claiming that they're not valid when they were taken directly from mail that I've received at my house. Sure, their customer service has tried to help. Following their advice, I tried inputting my address in Chinese and Portuguese, but no luck, the order always gets rejected. They've also told me to ignore the error message and continue to checkout. I did-- and the same thing happened. At this point I feel like the customer service test rat, and they're just throwing out options for me and I'm supposed to tell them if they work or not. It's been a terribly frustrating experience because not only has this been going on for more than a year, but I have also not been able to receive an answer as to why my orders initially go through and then get cancelled. At this point, a simple 'No, we cannot ship to Macau' would suffice. I'm sick and tired of dealing with the unhelpful suggestions and their reluctance to actually look into problems.”

Helpful Report

Posted 2 years ago

“I've been using the foundation serum for years, like it, but wrote several years ago to say the bottle is defective - that it sprays the product all over my bathroom. I got no response. Continued to use it, being careful to hold it directly on a make-up sponge to avoid wrecking the white tiles in my bathroom. Recently, however, it sprayed up and spotted a white tee-shirt I love. After I couldn't get it off, I wrote to the company. They asked for pictures - though I don't know why - since they replied that they aren't liable for their products, telling me others soaked clothes that had the same problem in cold water with detergent. I tried everything, making several stabs at soaking my shirt in water with bleach, running it repeatedly through the dishwasher - all to no avail. I was offered a paltry 15% discount on their site, which would do nothing to compensate for a $38 shirt that had been wrecked. I kept on them as I hated the responses, but have to conclude they are irresponsible, refusing to come up with a bottle that doesn't cause damage - and writing defensive emails. I've never had a company be so uncaring about their products or image.”

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Posted 2 years ago

“They didn’t help me much when I didn’t receive the delivery which marked as delivered. They just said they called delivery company and asked me to call them again or ask neighbors which I did, otherwise pay and order again. After filing the dispute with my bank, they contacted me for a refund or send item again which is too late. Douglas didn’t have what I was looking for so I used this for the first time and this, I’ll never use Deciem again.”

Helpful Report

Posted 2 years ago

“Their cosmetics is, beyond any doubt, the best affordable cosmetics on the market right now. However, their customer service is horrible. Due to their mistakes, I have overpaid custom's service in my country for 2 out of 3 orders. So I've decided to buy their products from resellers rather than directly from them. Very unprofessional!”

Helpful Report

Posted 2 years ago

“I ordered some products through deciem web site. I had the order confirmation and requested to ship the order to one of their branch for pick up. I have been waiting but no further info from deciem. Suddenly I received an email saying my order has been cancelled as I did not pick up my order within 3 days. I was surprised. How do I know my order is ready to pick up if they do not contact me. When I call the store, the staff requested me to go right away in order to honour the Nov sale discount. Another surprise. It is their system fault, not mine. I have my own schedule too and life too. Absolutely no customer service. What a shame!!! They do have good products but definitely the way they deal with customers is to push them away and frustrated them”

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Posted 3 years ago

“I order months ago the product never arrived no confirmation email or a tracking number. And they took my money, it is unbelievable”

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Posted 3 years ago

“LOVE every.single. product. I have never had this experience with skin care where I literals love every product I have used. Excellent quality, extremely well-priced. I have paid a fortune over the years on expensive, high-end products. The products all do what they promise, and more. LOVE.”

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Posted 3 years ago

“Ordered 6 weeks ago and my order still hasn't arrived. They were friendly in answering back when I asked for the status. In my last email, I asked for my money back and now they started ghosting me. Will I see my money back??!! Not trustworthy. Don't by here”

Helpful Report

Posted 3 years ago

“I'm shopping repeatedly at Deciem, I'm buying The Ordinary brand here and I am always extremely satisfied. The package always arrives the next day or within two days, everything in the package is fine. So for me, everything always goes without a single problem, thank you for an amazing service!”

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Posted 3 years ago

“My money was already withdrawn out of my account. Never received the products. I ve sent lots of emails and no one replies. Totally disappointed!”

Helpful Report

Posted 3 years ago

“I place an order directly on DECIEM online store thinking it will be faster and more professional than using a distributor webstore. 2 weeks later and I am still waiting for my order. The shipper pretends they tried to deliver however I have a camera and no one came ( I can prove it) I attempted to contact DECIEM twice via email and once on the phone. No one was available and no reply to my emails so far. Great product but terrible customer service !!! As you can see with past reviews, I am not the only one stating this. It makes me think to move on to another brand all together. I really hate that feeling of being screwed.”

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Posted 3 years ago

“Ordered March 01st. Haven’t received my order!! I want my money back!!! Multiple emails sent and nothing back!”

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Posted 3 years ago

“Ordered March 11th. Haven’t received my order!! I want my money back!!! Multiple emails sent and nothing back!”

Helpful Report

Posted 3 years ago

“Ordered March 11th. Haven’t received my order!! I want my money back!!! Multiple emails sent and nothing back!”

Helpful Report

Posted 3 years ago

“I ordered a week ago,and never heard about it since,don't even have tracking numbers for my order, and it's paid already, I tried contacting them, email's Instagram,but nobody answered.i feel like I'm robbed. I spend 153 US dollars. 😭😭😭😭”

Helpful Report

Posted 3 years ago

“Ordered more than two months ago. Updates were terribly slow. Suddenly, my order was going back to Canada and was supposedly "refused by recipient". I never had an attempt of delivery. It is impossible to get through their customer service. I feel robbed and deeply disappointed.”

Helpful Report

Posted 3 years ago

“I’ve placed my order more than a month ago and i still don’t know where my package is, if it will ever arrive, i tried to contact them and still nobody is answering to my questions. At least i want my money back. Very disappointed”

Helpful Report

Posted 3 years ago

DECIEM IS ABNORMAL is rated 2.3 based on 89 reviews