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DECIEM IS ABNORMAL Reviews

2.3 Rating 89 Reviews

29 %

of reviewers recommend DECIEM IS ABNORMAL

Company Reviews

2.3

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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DECIEM IS ABNORMAL 1 star review on 2nd October 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LOVE every.single. product. I have never had this experience with skin care where I literals love every product I have used. Excellent quality, extremely well-priced. I have paid a fortune over the years on expensive, high-end products. The products all do what they promise, and more. LOVE.”

Posted 2 years ago

“I'm shopping repeatedly at Deciem, I'm buying The Ordinary brand here and I am always extremely satisfied. The package always arrives the next day or within two days, everything in the package is fine. So for me, everything always goes without a single problem, thank you for an amazing service!”

Posted 2 years ago

“I have been using Deciem for 2 years. The products are great with only one or two exceptions, and they are much cheaper than most other beauty products-women have been over charged for years for basic ingredients! I order online and it's with me within days. The Retinol is so cheap compared to other beauty companies and it works! My skin is so much better.”

Posted 3 years ago

“The goods took about 20 days to arrive to Croatia, which is fine by me since I expected the delivery period to be a bit longer. They arrived unharmed, safely packaged, and communication with customer service was fast, polite and straightforward. Tracking was also consistent. Thank you!”

Posted 3 years ago

“I absolutely love Deciem and The Ordinary! I have ordered several times from them and have always been impressed with the quality, as well as the pricing of their products. I just received an order today. It took about 10 days. I live in the Southern US, and I have never had an issue receiving my order in a timely manner, and I was able to track them online. For those of you that have had issues with chemicals or such in these products or other products, you really should do a patch test somewhere before applying, especially to your face. Some people are more sensitive than others. I’ve personally never had an issue with any of their products. I can’t speak to the customer service issues because I have never had to contact them for any. By the way, I love the new Abnomaly ‘SHOP’ room fragrance. It is always difficult buying fragrances online just going by a written description. I think it’s a very sexy/sensual smell that is androgynous. I definitely think many men will like it, but I am a female, and I like it. It’s not floral at all, though. Probably more suited for Fall/Winter, but I am going to use it now during the Spring/Summer.”

Posted 3 years ago

“Ordered from Deciem Australia and received my order within 5 days! Amazing, love their products.”

Posted 3 years ago

“Was skeptical to buy from The Ordinary through DECEIM due to the recent negative reviews, however my package was dispacted within 1 day of my order and arrived quickly. (Although a day later than what was states, however this may have been a fault of Royal Mail) Overall surprisingly pleased.”

Posted 3 years ago

“I absolutely love the products, and delivery within Canada was extremely quick especially for the holidays.”

Posted 3 years ago

“Just ordered from DECIEM for the first time, user friendly website, great prices & very quick delivery. Would highly recommend this company, everything i needed was in stock and it was very easy to place my order, thank you DECIEM for your superb service!”

Posted 3 years ago

“I ordered the ordinary off the website and it arrived within a week.”

Posted 3 years ago

“Just love the ordinary products and how there is a regime for everyone. If you are unsure of what products to purchase you can email or use the live chat and tell them the type of issues you have with your skin or what you are trying to achieve and they will write you a regime. The ordinary products are super cheap but this does not show in the quality. In 2 months my acne has cleared, my skin is less dull and more hydrated and my rosacea is much less visible. Give it a try you will not be disappointed.”

Posted 3 years ago

“After ordering my items they were delivered within 5 days (even in the circumstances). I love these products and would definitely order again!”

DECIEM IS ABNORMAL 5 star review on 3rd June 2020

Posted 3 years ago

“Placed my order on May 8th and today on 19 of May I received my order, 10 days in total, every item is whole and safe in my hands!!! :) (Mind you, I live in Greece ) I'm test patching today and will start using them asap!!”

Posted 3 years ago

“DECIEM, (specifically The Ordinary), is a really bold company with different ideals to the rest of the cosmetic industry. I recently started using their daily kit and I won't look back, my skin is improving daily and it feels like a treat to use, the products also feels expensive for the price point. I actually received a wrong product in my order, with a quick call, which was picked up almost immediately with the most helpful customer service the probelm was sorted and the correct product arriving only one day later! Fantastic company, fantastic service = incredibly impressed!”

Posted 3 years ago

“I do not understand all the negative reviews lately. I ordered my goods from Deciem for the first time in my life and received them soo quickly minding that we’re in the middle of a pandemic and all the products were in a perfect condition. Nothing missing. Customer service is there and it is great and very helpful. About the tracking issue - yes, i couldnt track my order for a couple of days too but after that i was able to track it just fine. Dont leave negative reviews just because you’re impatient. Very good company! Keep it up P. S the packaging is dirty because it got dirty in my bag. It arrived completely normal and clean”

Posted 3 years ago

“Went to the store in NYC 6 months ago and very disappointed with the service and I was surprised with my last 3 visits from 3 different NY stores the Few past weeks as everything changed in terms of service and store experience. Whatever Deciem did to fix this, I totally salute and keep it up! Everyone was helpful and able to help me and fiancé with our needs. Stores looks great and will definitely come back! Happy to purchase my first NIOD product.”

Posted 4 years ago

“Great and affordable products that I also use with bravura range and both offer quick service”

Posted 5 years ago

“They stock lovely products , and efficient website and delivery.”

Posted 6 years ago

“The quality of The Ordinary products by Deciem is amazing! And the same time the price is very low so everyone has an opportunity to try good skincare. Deciem offers a free pdp delivery to France for orders with a cost more than25 euros!”

Posted 6 years ago

“Prompt delivery, great products.”

Posted 6 years ago

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DECIEM IS ABNORMAL is rated 2.3 based on 89 reviews