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DECIEM IS ABNORMAL Reviews

2.3 Rating 89 Reviews

29 %

of reviewers recommend DECIEM IS ABNORMAL

Company Reviews

2.3

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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DECIEM IS ABNORMAL 1 star review on 2nd October 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used The Ordinary products since their start - love them. However, their customer service is the absolute worse. From the store associates to lack of response to emails, to no connection via phone. I placed an order on the 6th, it was shipped on the 11th, I tracked it to my state, then my package went to another state, then tracking disappeared--and it's now the 23rd. No more package. Oddly enough, this shipping ordeal is not the first time it has happened with Deciem. Trying to rectify it, is almost impossible. You may as well forget your money AND your products. I should have learned from my mistakes and ordered from a reputable retailer, not from Deciem. Or better yet, Deciem should really start using a more reliable shipping company, not the USPS.”

Posted 3 years ago

“Its been 3 weeks since I placed my order and I still haven't received it yet. I love their products but I am highly disappointed with their customer service as I have been unable to get in touch with them regarding my order.”

Posted 3 years ago

“Forget emails ! They do not respond after waiting for 2 months So I just ordered ! The phone works better After 50 mns I was able to speak live with someone who was very helpful So dont expect any customer service Or Response It does not exist Other than that Their product is good Hence why 3 stars”

Posted 3 years ago

“We always buy Ordinary products from Deciem website. Between my children and me, we almost have 70% of the ordinary products. But the last order of Ordinary from Deciem site,two face products were made in China!!! There was no information in that regard on the website which I think should be. Customer has every right to know where is the origin of the products especially face products. We never put anything in our body which was made in China. I requested a refund for these two with explaining the problem and after almost a month I got the reply! Two products cost me less than $8.00 but to ship them back to you, would cost more! They don’t accept the shipping fee. It’s the company responsibly to pay for shipping since they misinformed me. I trusted them to provide well sourced products but they sold me made in China face products! What makes it worse is that they are almost unreachable! Can’t talk to customers service because of high volume of calls, I get disconnected. There is no live chat either!Extremely disappointed and unsatisfied.”

Posted 3 years ago

“First time ordering from this company. All went well up to the point of receiving my order. Very disappointed in the customer service of the company. Order was placed mid November with one item missing. EMPTY PROMISES!!! An email indicating an associate will be responding to me shortly. Nothing. I understand I received most of my order but they have also had all of my money since that time. Unable to speak to anyone at their 'happiness team' contact number. Unheard of in this day and age of on-line shopping.”

Posted 3 years ago

“Half my order is missing from my shipment. I was charged but Deciem decided to not send the order but charged me for product they did not send.”

Posted 3 years ago

“Why does me wanting to cancel an order so hard? This is stressing me out since I just ordered a product and I'm trying to cancel it before it gets packaged but ya'll are making this way harder than it should be.”

Posted 3 years ago

“Never received my order even after getting shipping confirmation. Have been waiting for weeks !!! Impossible to get hold of anybody as there seems to be no real customer service and no-one to contact ! Really disappointed because I really loved the concept and ideals of this company and what I thought they stood for.”

Posted 3 years ago

“Ordered products online but NO CONFIRMATION and it's impossible to make contact with them. I have no idea what, if anything, has happened to my order and payment details, all very worrying. My advice is to STEER WELL CLEAR OF THIS COMPANY.”

Posted 3 years ago

“Everything is so difficult with this company. I ordered online November 7 and no products up to today. Called them to cancel and they say I cannot do that. Went in store to get the products I need and they charged me full price when there’s this 23% off promotion. Called them and they told me I had to go back to the store for the discount to be applied. I live in Long Island btw. WHY ARE YOU MAKING THINGS SO DIFFICULT FOR CUSTOMERS?”

Posted 3 years ago

“I just left a review saying I couldn't speak to anyone at deciem, and have since got through to a very pleasant person, who may well solve my problem.”

Posted 3 years ago

“My daughter ordered some products for my birthday. The tracking details indicated they were stuck in a dpd office. I spoke to a very pleasant person at deciem who said she would send the order again. That was August, and I still have not received my order, or managed to speak to anyone at deciem. I am just left listening to music for ages.”

Posted 3 years ago

“Payment was apparently declined but they took the money from my account. Is this for real?? They said there was a problem with the postcode but there wasn’t. Seems like a scam.”

Posted 3 years ago

“This is first time I ordered the Ordinary products directly thru Deciem. I usually order them thru Sephora but Sephora was out of stock. I received damaged items because the package was not packaged properly. It only has a tissue paper with glass jars. I submitted an online form as there was no chat feature although there email says that you can "chat" with them. I got no reply back at all. I finally decided to call Deciem. I waited on the phone for over 40 minutes to resolve this issue. I mentioned their poor packaging and Dediem said they are doing this because they wanted to be environmentally sustainable company. Anyway Deciem said they will replace the damaged items but after talking to their customer service, Deciem put me as this whole issue was my fault. I just had a bad taste in my mouth and I am seriously considering stop using The Ordinary and switch to 'Inkey'.”

Posted 3 years ago

“Love the products, long time customer/fan/advocate. Suspect new corporate overlords are underfunding and trying to put them out of business. My favorite product gas been out of stock for months. Finally placed a large order, without favourite product, a month ago. Received an email that said my order was shipped, then got a cryptic message saying 'order refunded' and, after asking what happened, got two robot emails saying 'we will get back to you'. Very frustrating and sad for a once amazing company.”

Posted 3 years ago

“I was sent broken products because the package was not packaged properly over four weeks ago. When I contacted Deciem - you can't get through on a phone. They are completely taking advantage of the COVID situation in not handling customer inquiries. I submitted an online form as there was no chat feature although there email says that you can "chat" with them. Finally, when I received a response in two weeks (not 72 hours), I was asked to repeat what the problem was and whether I wanted a refund or replacement. It has been another week, they have yet to respond. Hope that ripping someone off with $31 was worth the review.”

DECIEM IS ABNORMAL 1 star review on 2nd October 2020

Posted 3 years ago

“My order had been placed 43 DAYS ago and I have not got it yet. I tried to communicate with them and they just sent me an email, which was written by a robot (computer), telling me that they will contact with me whithin a few days. I never got a response since then (I sent the email in the 2oth day of my waiting). I'm still waiting for at least a response of where my order is...”

Posted 3 years ago

“it's been weeks and my package have not arrived yet! I've contacted and DM'd them via instagram but they haven't replied. When I tracked my package it is still at YORK, PA. Their custom service is not good at all. My friend recommended me this website, but I am kind of disappointed. PLEASE DO FIX THIS.”

Posted 3 years ago

“Had great success with first products but seems like it just stopped working. Will try something else”

Posted 3 years ago

“Just ordered from DECIEM for the first time, user friendly website, great prices & very quick delivery. Would highly recommend this company, everything i needed was in stock and it was very easy to place my order, thank you DECIEM for your superb service!”

Posted 3 years ago

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DECIEM IS ABNORMAL is rated 2.3 based on 89 reviews