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DECIEM IS ABNORMAL Reviews

2.3 Rating 89 Reviews

29 %

of reviewers recommend DECIEM IS ABNORMAL

Company Reviews

2.3

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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DECIEM IS ABNORMAL 1 star review on 2nd October 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i Cannot find my online order. My money was already withdrawn out of my account. It is difficult to get in contact with a representative to find my order. I am NEVER. emphasis on NEVER purchasing anything from this business again. Nor will i ever recommend anyone to shop for products here.”

Posted 3 years ago

“Was sent the wrong item, had to pay customs for it. No help from Deciem, the did a refund but still stuck with then customs bill.”

Posted 3 years ago

“The goods took about 20 days to arrive to Croatia, which is fine by me since I expected the delivery period to be a bit longer. They arrived unharmed, safely packaged, and communication with customer service was fast, polite and straightforward. Tracking was also consistent. Thank you!”

Posted 3 years ago

“Do not buy from them! You won't get your product or your money back”

Posted 3 years ago

“I absolutely love Deciem and The Ordinary! I have ordered several times from them and have always been impressed with the quality, as well as the pricing of their products. I just received an order today. It took about 10 days. I live in the Southern US, and I have never had an issue receiving my order in a timely manner, and I was able to track them online. For those of you that have had issues with chemicals or such in these products or other products, you really should do a patch test somewhere before applying, especially to your face. Some people are more sensitive than others. I’ve personally never had an issue with any of their products. I can’t speak to the customer service issues because I have never had to contact them for any. By the way, I love the new Abnomaly ‘SHOP’ room fragrance. It is always difficult buying fragrances online just going by a written description. I think it’s a very sexy/sensual smell that is androgynous. I definitely think many men will like it, but I am a female, and I like it. It’s not floral at all, though. Probably more suited for Fall/Winter, but I am going to use it now during the Spring/Summer.”

Posted 3 years ago

“Ordered from Deciem Australia and received my order within 5 days! Amazing, love their products.”

Posted 3 years ago

“I have never recived my order and I spend 70$ on it Deciem is the worst company never order from them!”

Posted 3 years ago

“If I could give a zero star review I would. Not only am I at the hospital with severe chemical burns all over my face and eyes, but will have scars from this for the rest of my life. I’m mortified by this experience. I’m having to keep a fan of my face from how bad the burns are. I’ve also tried contacting the company with no response whatsoever. I’m so tempted to sue it’s not even funny. NEVER SHOP WITH THEM.”

Posted 3 years ago

“Their refund policy is absurd, you can't get a refund when they lose your package.”

Posted 3 years ago

“Was skeptical to buy from The Ordinary through DECEIM due to the recent negative reviews, however my package was dispacted within 1 day of my order and arrived quickly. (Although a day later than what was states, however this may have been a fault of Royal Mail) Overall surprisingly pleased.”

Posted 3 years ago

“It says my product was delivered on the website but I STILL haven't gotten it and no body ever is available for customer service. Terrible experience. I still haven't gotten a refund either. I wouldn't recommend ordering from this company.”

Posted 3 years ago

“Customer service is non existing! I placed my order 29 November, 3 messages until today and still no products or reply 🤷‍♀️ So, so disappointed...”

Posted 3 years ago

“Placed my order (and paid) more than a month ago and so far no notice of the products. Customer service do not answer even after trials and its impossible to contact them. Desperate that I won´t get my money back.”

Posted 3 years ago

“Placed an order in November, still haven’t gotten it. Per their policy on the website I should have been refunded by now and was not. No customer service to speak of. Phone number plays a message and hangs up, no response to emails or contact forms. I will prob have to dispute the charge. Also not impressed to hear they had moved production to China. Used to like their stuff but there are plenty of beauty companies out there. To frustrating to continue ordering from them.”

Posted 3 years ago

“If I could give a zero to the review, I would definitely do that. I did not receive the package of my purchase. The customer service is just a decoration. You can only call them between 11am-2pm per day. During this time period, 90% of the chance, you will be automatically disconnected because of the "high volume of call we received". They don't have an email address so I can't file a missing package claim with USPS. The only "customer service" they provide are the sales who allure you to buy their products. An absolutely wasting of my money.”

Posted 3 years ago

“I ordered on 11/28/20 1 NIOD ethylated L 30% and 2 NIOD MMHC2. I had been waitng for them to come back in stock and placed the order ASAP. When received I received only 1 MMHC2 and the cheaper Ordinary replacement for the 30% acid. They opened a case 12/16 and until now I don't have a refund or even a reply. Also, when I call is says high volume and hangs up on me. It's upsetting because I already have a regular regimen with this product andI can't get it anymore.”

Posted 3 years ago

“Deciem sent me ups tracking number but when I click those numbers are invalid. I called twice but no one responds with record vm said high volume busy. What is going on with my order? Is this a fraud website?”

Posted 3 years ago

“I ordered 3 face products on Dec. 7th. When the package arrived one of the products was wrong. I sent an email and received a reply, saying that a 'human' would be contacting me soon. That was on Dec. 17th. I have not received any 'human' interaction yet. I have called at least a dozen times, only to be cut off. Maybe if they answered calls more than 3 hours a day they could get caught up. Today is Jan. 11th and still nothing.”

Posted 3 years ago

“I ordered three products December 29th and it is now January 11th and I have not been updated about anything with my package. I knew it would take a while to come because Christmas and the pandemic but to receive no updates about my package for three weeks now unacceptable. Every time I track the package it just says in transit to USPS. I've tried to contact everyone in the process such as DECIEM, OSM WORLWIDE (the shipping partner), and USPS. The only people to get back to me was USPS but there's they can say except they never received the package.”

Posted 3 years ago

“I absolutely love the products, and delivery within Canada was extremely quick especially for the holidays.”

Posted 3 years ago

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DECIEM IS ABNORMAL is rated 2.3 based on 89 reviews