if I could, I would give a minus star. I love their products but when it comes to customer service..... oh, mama! really! it's a pain! I have tried to order directly from Deciem website for several times, during the years. Every time the delivery took about 2 to 3 weeks. This time, it's been 4 weeks already and I cannot find my delivery anywhere. Deciem says they delivered it, DPD says they did not receive it. It's a complete mess and I am paying. Deciem is not replying to any of those customer service phones and of course to any of the emails I have wrote to them. So, basically, I have paid 100 euro for ..nothing + a lot of stress. I will never again order from Deciem. I am very disappointed and, right now, in peace with the fact that I lost 100 euro.....