I'm happy that my rate was reduced, compared with previous years. However - and I'm going to say this here in the "how my quote made me happy" space, because there doesn't seem to be any other space, I was very UNHAPPY about one or two things. Particularly, there were several things I didn't understand about the proposal, and when I asked for clarification, the assistant, Christian Reaney, just repeated what he had already said. This made me feel patronised, as well as not helping me with my confusion about the policy. He in gave me wildly inaccurate information as well - he told me that my £3,500 bicycle would be fully insured if it was in the house. In fact it turns out that contents cover for bicycles is specifically limited to £500. If I had taken him at his word, I would have been under the impression that my bike was covered, when in fact it wasn't at all. Overall, it seems to me that Christian had no idea at all about the detail of the policy that he was selling. This is a very important matter, because the detail of the policy is exactly what we would be picked up on by the insurance company if we ever had to make a claim. Also, I have to say that the fact that you don't provide a space specifically to give your clients the opportunity to say what they weren't happy about is pretty strange. It's almost as if you don't want to hear any criticism.