Find it a bit frustrating to be sent a renewal notice cost that is 35% higher than previous year. Pointed this out to Kate, only to be sent another a few days later and just before expiry of current insurance, that is significantly lower than the first renewal figure. Eventually receiving a competitive figure is fine for all concerned but don't treat your customers as fools thinking that they will accept any increase you propose. Why not stop wasting your time and effort and do your homework first before sending out renewals as I doubt AXA are new to the market in the last couple of weeks, so this price should have been available the first time a renewal cost was sent. That being said,Kate was very diligent at following up and very personable.