Its there a worst experience that one can have with a company customer service? I do not think so. I really ashame and feel stupid to have puchased from this company. All there customer service are in another country, mainly India. They have little or no uderstanding of the english language, saying words and ubderstaing a conversation are two different things. I call and after a brief conversation they place you on hold and never come back. And this is not just one person but just about everyone. Called about 8 times over 4 days and the same result. Transferred from department to department with no help. This must be a planned response and Dell management in the USA must know about the level of their customer service and do not care. It cannot be so bad without them being aware of it. I will not buy from dell nor accept anything fre from Dell