Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,071 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a pretty simple issue with my Alienware Area‑51 18, and because I’m working with a Dell Executive Case Manager, things escalated in the best way possible. They ended up upgrading me to another Area‑51 18 with better specs than what I originally bought. My first configuration had the basic keyboard, the 275HX processor, the Ultra 9 RTX 5080, 32GB of 6400 RAM, a 300Hz display, the standard 2MP HD webcam, and a 1TB short M.2 SSD. Dell replaced it with a model that includes the 8MP webcam, the Cherry MX Low‑Profile mechanical keyboard, 64GB of RAM, and a 2TB SSD. The storage upgrade didn’t matter much since I already run 4TB, but everything else was a huge bonus. When I say Dell has the best customer care, I mean it. All of these upgrades cost me nothing, and they even waived the Advanced Exchange hold—no credit card on file, no hassle. They shipped the new laptop first, and I just sent the old one back afterward”

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Posted 3 days ago

“I purchased a Dell Vostro 3520 laptop. After about 2 years, 5 of the characters on my keyboard have started to wear off and the light is coming through from below. I am aware that the original warranty has expired, but this should have never happened. I have owned Apple computers, an HP, a Toshiba and Lenovos and this has never happened before. I just recently learned that my niece had the same problem with her Dell laptop. The basic problem that I have is that this computer was manufactured with a faulty keyboard. I contacted the company, but this issue has not been resolved.”

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Posted 6 days ago

“DO NOT GET THE DELL CREDIT CARD! predatory practices, 6 month no interest is only good if you buy the 1 purchase... purchase anything else and you payments get "allocated" to all purchases, not paying off your special financed item 1st... then hitting you with that 6 month interest”

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Posted 1 week ago

“Customer assistance appears to being run by AI robots. My computer is 3 months old and the 1 USB port will not connect (devices tried work fine on another laptop). I gave them all the information for my laptop, and they asked me how many USB ports it had and where they were located, so obviously they can't even look up my model. I have now received 3 emails on separate days asking if resolved and each time I reply "no" and no further contact for 24 hours. I have owned Dell computers for over 30 years but never again especially after seeing some of the other reviews.”

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Posted 1 week ago

“I purchased a Dell Vostro 3520 laptop. After about 2 years, 5 of the characters on my keyboard have started to wear off. When I turn it on, I can see the light that comes from under the keyboard, through these keys. I am aware that the original warranty has expired, but this should have never happened. I have owned Apple computers, an HP, a Toshiba and Lenovo and this has never happened before. The basic problem that I have is that this computer was manufactured with a faulty keyboard. I contacted the company, but this issue has not been resolved. You are advised to think twice before buying a Dell computer, especially a laptop.”

Dell 1 star review on 13th December 2025

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Posted 1 month ago

“Dell OptiPlex 3060 Micro Intel Core i5-8500T einfach ein prima Preis-Leistungsverhältnis. Schnelle unbürokratische Abwicklung, finde ich immer wieder klasse, toll dass es den it-versand gibt, ihr seit professionell "auf Zack"! Jederzeit wieder!”

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Posted 1 month ago

“I've bought an Alienware AW610M gaming mouse to my partner as birthday gift. It started playing up just a few month after I bought it, tried to contact Dell support but it was unpossible, I did give up after trying for hours. The cursor kept jumping up and down while scrolling ,we have tried all youtube videos, nothing helped so gave up, used it like that as it was quite expensive just to buy new one after half a year of use. Now 2 years literally just passed and mouse is unusable, huge disappointment. Techical support is non existent. When tried to message them theirvreply was " We’re glad to see that our Technical Support team has assisted you and replaced the part to resolve the issue." WHAT THE HELL??? When I saw this got so mad. They haven't replaced anything what a lie!! Huge disappointment never again.”

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Posted 1 month ago

“I have a 20 years old business and all my computers were bought from Dell. I did a mistake on my last order for a couple of computers that were off the shelves next day delivery. Because we are on a business account Dell will not accept a return even if we were buying the replacement from them. Even worse is that customer Care is so bad in their responses, I am not sure they even read or know how to read the requests! I will not be using Dell again and regret beeing so loyal to a company that is now all about profits.”

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Posted 4 months ago

“The customer support is worse that a root canal. I will never buy a Dell product again.”

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Posted 4 months ago

“They don't deserve even one star. Their new products is is too slow. Hardware also not good. My laptop's hinge broke whithout any accident happened in period of usage some after a year so I need to repair it and now my motherboard problem arises. My laptop not start only caps lock led light on. Display black, motherboard don't heat up, fan not on. Too bad quality. In only two years of experience.”

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Posted 4 months ago

“Customer service is god awful in a time when disposable income isn't as high as it used to be. For the price of their products, they give no customer support past purchase and have minimal transparency with tracking your purchase.”

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Posted 4 months ago

“They don't even deserve one star. Horrible to work with even though I have prosupport. I've had had techs working on my laptop 6 times now and evertime something else goes wrong. I will never buy a dell again.”

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Posted 5 months ago

“Do Not buy from Dell! recently bought a fitbit watch from Dell and it has been a NIghtmare dealing with them. No human beings to speak to, just circulsr lops of chatbots! The product was faulty and I tried to make a return, but it's taking forever. Avoid doing business with this terrible company. 😕”

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Posted 5 months ago

“poor laptop”

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Posted 5 months ago

“I have an issue with the fan on a laptop a couple of months after purchase. Months of trying to get ANY response from Dell has so far achieved nothing. The worst customer service I've ever experienced.”

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Posted 5 months ago

“Dell's website said it was "out for delivery" for 6 straight days. Dell's support has not answered my emails or picked up the phone from my calls in over a week. Their Instagram messages were the only replies I received and they said it was escalated to a logistics supervisor last week but I still have no reply. They keep saying it will be resolved in 24 hours but it has not been resolved. They also will not give me information on how to get a refund unless the computer has been delivered. Basically, they stole my money and will not give me a way to get it back.”

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Posted 5 months ago

“I have recently purchased two computers from them i haven't received it, but the worst part is talking to their customer servicers the worst experience i have ever had i don't know what is the process of their hiring but to me it seems that they have hired bunch people who don't have customer services skills at all, i don't recommend this to anyone to be honest.”

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Posted 6 months ago

“DELL WAS GOOD BEFORE. NOW TERRIBLE. I recently purchased Dell Pro Plus. The first one I purchased I had it customized to higher speed, storage, etc. It was delivered earlier than expected which was great. BUT I HAD TO RETURN IT BECAUSE THE SYSTEM FROZE SEVERAL TIMES. I re-ordered, same model but no more customization except for the softwares. It was delivered on time. That was good. But this laptop did not automatically transferred my files from the old computer to the new one. The first one did that quiet fast. Called customer support. A lot of transfers and you have to keep repeating the express code or ST with each transfer. Two of my calls could not go through because the auto said the department was experiencing tech difficulty. On the third call, it said the department was closed. I have to call on next business day. WHAT IS HAPPENING AT DELL? NOT RECOMMENDED .”

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Posted 6 months ago

“Trying to change my email for legal, Trauma and PTSD reasons so I'm not reminded of the abuse that I went though as a child. They refuse to do that and are making me lose ALL of my information about my computers and subscription services. Customer care refuses to even try and sort out the issue while LOADS of other companies will fix the issue no problem.”

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Posted 6 months ago

“They are unable to help with anything, no support at all I was simply looking for a cable for my ac adapter for my Alienware m16 and no matter what was ignored until the support chat closed. And they were gonna charge my 60 bucks for a cord. I’m absolutely disgusted and I always have talked great about them and it’s not gonna happens again until they change my mind. I presented 2 photos that only include a tiny part of it. I’m disgusted that I payed thousands for a pc for this kind of support. I won’t make this mistake again!”

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Posted 6 months ago

Dell is rated 1.2 based on 1,071 reviews