Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,092 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Dell Alienware 18" laptop in September 2025 ( Over £3000 at the time ). After about 6 months, it started to randomly lockup any time I moved it or knocked it when setting down on the table. I eventually plucked up the stamina to try and get the laptop repaired while still under warranty. After several hours on the phone to technical support, they decided that the problem was likely the motherboard and would arrange for an engineer to replace it withing 2 working days. Well, 16 days later and numerous interactions with technical support and the laptop still hasn't been repaired - they are struggling to source a replacement motherboard. In the meantime, I am stuck with a laptop that is almost unusable!! To make matters worse, I paid £277 last week to extend the warranty for another year – I now thoroughly regret extending it!! I have owned a few Dell computers in the past and been happy enough with them but after this experience, I won’t be buying Dell again!!”

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Posted 1 week ago

“Do NOT waste your money on Dell computers!!! They are NOT the company they used to be by any means. I have been fighting with them for six months now. The Dept. of Consumer Affairs sent me a letter that they have exhausted means of getting a reply from them about my case. Ignoring my requests as they have theirs's. The last tech I spoke with actually told me I had to contact Hewlet Packard. That's all he kept repeating over and over. The last communication I had was to ask to speak with someone that English was their first language. I know for a fact that that is where the breakdown lies. They would repeat things back to me that were not even close as to what I was trying to explain! Of course they blamed my issues with my two 49" monitors saying they may not be compatible with Dell. I told her "Should I forward this useful bit of information onto Samsung?" All I got back was a dial tone. If there was an issue with Samsung, wouldn't they be interested in seeing why. NOPE, not Dell. Must be nice to be able to build junk and get away with it.”

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Posted 2 weeks ago

“The worst thing I have ever purchased. The computer was bough in December, it worked until April and since then it has been getting one service repair after another. SAVE YOURSELF MONTHS OF TROUBLE. By a Macbook. Mine was purchased in 2019 and still working to perfection today.”

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Posted 3 weeks ago

“This is in the nature of a general comment . I purchased an xps laptop . I arrived in a box with the Dell logo on the bottom, when I opened it of course the laptop fell out . PRINTING ERROR ? also the XPS logo on the laptop appears to have been printed upside down .”

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Posted 3 weeks ago

“I would seriously think twice before ordering from Dell. This has been going on for almost two weeks and I still haven’t received my order. The customer service has been awful. Every response feels generic, nobody seems able to actually take ownership of the problem, and there is no real commitment or guarantee that anything will actually happen. I’ve been given different answers, different delivery promises and constant apologies, but no actual solution. You can spend hours chasing them and still be no further forward. For such a large company, the level of service is honestly shocking. Based on my experience, I would not recommend ordering from Dell.”

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Posted 1 month ago

“I purchased the top spec Dell XPS 13 in November 2025, and it's has been really slow to use and crashes frequently. The microphone and sound are extremely poor quality, making the system difficult to use in meetings. The mouse pad is unresponsive and there are no lines to indicate where it is, so one cannot actually see where to right click. It's basically useless without an external mouse. This is a case of ascetic design over usability. It's extremely over-priced. I decided to take a hit with the $2000 I spent on this junk, and purchased from another company (less than one year after this Dell purchase), which was the ASUS Zenbook 14, which has a much better build, works like lightning, with a beautiful keyboard and build. On another note, Dell customer service is appalling. They do not care about their customers and are extremely unreliable. Do NOT send them any computer for repair, they will destroy it and will not compensate for the damage they cause. After my third Dell XPS 13, and multiple accessories, over a 10-year period, at the cost of easily over 10K+ including an expensive monitor, I will not be using Dell again in my lifetime.”

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Posted 4 months ago

“I am extremely disappointed with my recent experience ordering from Dell. I placed an order on 05/30/2026 for a Canon imagePROGRAF printer for my business. After already experiencing delays, I was delivered a completely incorrect freight shipment — an entire pallet of unrelated computer equipment. The shipment was so inaccurate that I had to refuse delivery on the spot. This is not a minor mistake — this is a full breakdown in order fulfillment. This is especially frustrating because I have had previous issues with Dell, including receiving incorrect equipment in November. Due to these ongoing problems, I was forced to outsource work this weekend, resulting in additional costs and disruption to my business. I am currently waiting for a resolution, but based on my experience, I cannot recommend Dell for time-sensitive or business-critical purchases. I expect immediate correction of this issue, including expedited delivery of the correct product. Going forward, I will only order from Swing Design!! This is my third order in a row from Dell that I had an issue with.”

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Posted 4 months ago

“ABSOLUTELY HORRIFIC CUSTOMER SERVICE. DISGUSTING!!!! Bought a new computer 40 days ago. The computer restarts on it's own daily and shuts down regularly. I have gone through all their troubleshooting steps and still does not work properly. They refuse to exchange or refund! Now I know why people only buy Apple products! Customer service is all in India as well, and very difficult to understand them. ANOTHER TECH COMPANY THAT DOES NOT RESPECT THEIR CUSTOMERS TIME AND TAKES ZERO ACCOUNTABILITY WHEN THEY SHOULD!!”

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Posted 4 months ago

“It is a nightmare : we bought a battery for my son's laptop and it was May 16, 2026 and on check out it showed the delivery is 28th of May. On the 22nd of May we got an email that the parcel is booked with UPS and we were very happy for that. Today is the 1st of June and the battery is not delivered, there is no tracking, UPS denies having the parcel, no customer care phone number to call, no support...totally we are cut off. Imagine Dell can not deliver a battery, SHAME ON THEM! I chatted with them claiming that I have business then I talked to someone in India and gave me a secret phone number to call : no one should know about this number specially customers who paid them!!!!! The lady I spoke with said she will update me in 24-48 hrs and now 72 hrs and nothing. It is a shameful company. If you are in urgent need, have nerves to burn with anger, money to waste, and above all a desire to be neglected, then you are in the right place to do business : it is Dell. No more Dell Computers”

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Posted 4 months ago

“terrible company. they refused to help fix my computer and i lost my job. They swear there is no service ticket, and i have to buy a new computer. but i lost my job.”

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Posted 4 months ago

“This review is a cautionary message for anyone thinking about purchasing a DELL Alienware 18 Area 51 laptop computer. My computer is fairly new and with very minimal use the key board letter D Broke and after putting in a request for a repair Dell is stating the issue was caused by "accident" and is not a covered repair. The key breakage occurred during regular use. It appears to me that the key board is not a good quality. Now that DELL refuses to fix the Alienware 18 laptop computer without paying a fee for service, I will need to fix it myself. I believe the key board is defective and DELL is no longer a good company to do business with and does not really stand behind its products. I have been a customer of Dell for years but this is no longer the same company that stands behind their products, so sad!”

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Posted 4 months ago

“I am incredibly disappointed with the design of the Dell PN556W Active Pen. While the pen itself writes fine when it works, changing the batteries is an absolute nightmare and a safety hazard.To power the Bluetooth features, you have to unscrew a tiny, deeply recessed internal black plastic sleeve to insert two microscopic 319 coin-cell batteries. The tolerances are so tight that the internal mechanism frequently jams and becomes completely stuck. It requires so much force to untwist that I actually injured myself and bled trying to open it.Designing a consumer electronic device that requires this much specialized effort and physical strain just to change standard batteries is unacceptable. Dell needs to completely rework this mechanism to make it user-friendly. Save yourself the frustration and potential injury—look for a stylus with a simpler charging or battery mechanism.”

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Posted 4 months ago

“Dell sold me a computer which does not have enough GB for the OS, it took 1 year, now I have 24GB free space and the computer runs badly. I have moved everything to the F drive, all that is left is what I can't move, there is nothing left to do. It is possibly it is because of the updates which are automatic, windows 11 does not allow someone to change this. A computer should have enough GB in the OS to allow for updates.”

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Posted 4 months ago

“Communication was another standout quality. Updates were provided promptly, and every requirement, timeline, and expectation was explained clearly. This transparency removed uncertainty and made it easy to stay informed throughout the process.”

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Posted 5 months ago

“An ongoing warranty issue never resolved - Dell failed to resolve it multiple times and eventually have resorted now to just ignoring us. Phone calls disconnected, formal complaints ignored, they are just hoping it will go away ad the laptop they sold remains defective since purchase. Luckily it's fairly easy to initiate small claims court matters though we are instructing solicitors as the victim here is vulnerable and Dell has entirely ignored the Equality Act to add to its glowing repertoire of utter failures. But it should not have to get to that. Do NOT under any circumstances buy from Dell. If you run into issues, you are left on your own.”

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Posted 5 months ago

“I’m officially done with Dell. I don't care how good their hardware is; the post-purchase experience is a total nightmare. If you’re considering buying from them, be warned: their departments don't talk to each other, and they will run you in circles until you give up. The "Buying" Nightmare: It started when I tried to buy a PC. My orders were canceled multiple times for no apparent reason. When I reached out to find out why, nobody—and I mean nobody—could give me a straight answer. I was bounced from one department to another like a ping-pong ball. The "Subscription" Trap: Now, I’m trying to cancel my Microsoft 365 automatic renewal. Here is the kicker: Missing Features: The option to stop auto-renewal is nowhere to be found on the Dell website. It feels like a dark pattern designed to keep charging you. Incompetent Support: When I emailed CS, they ignored my request and kept demanding a phone number to call me. I don’t want a call; I want a cancellation. The "We Don't Know You" Card: After providing my Customer ID and Sales Order ID, they suddenly claim they "can't find my account." How is it possible to issue an invoice to a customer that "doesn't exist" in your system? Bottom Line: Dell has multiple teams handling different things, but they clearly don't communicate. It’s a disorganized mess. I’m not wasting another second or dollar on a company that treats its customers like a nuisance once they have your money. Avoid Dell if you value your time and sanity.”

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Posted 6 months ago

“Dell Warranty Declined – vertical line fault on three month old Dell UltraSharp 40" U4025QW monitor (Australia, Australian Consumer Law) Hello Dell Community, I am seeking advice and visibility on an unresolved warranty issue with a Dell UltraSharp 40" monitor purchased by our family in Australia in December 2025. After only light, careful use (checked on arrival, then used sparingly until the recent start of the university term), the monitor has developed a persistent vertical line on the panel. There has been no impact, mishandling, or misuse. To me this appears consistent with an internal panel or connection fault rather than external “physical damage”. I have uploaded the photo in ChatGpt and the analysis was that 'it looks much more like internal panel failure, which is typically covered under warranty' since, on my monitor, there is no evidence of: - cracked glass (often with branching fracture lines) - impact point (a visible “hit” spot) - liquid ingress marks - pressure damage (black blobs spreading from a point). ChatGpt indicated that the pattern is much more consistent with: 1. Panel (LCD) failure Internal layers of the display fail Causes vertical colored lines or bands Can happen without any external force 2. Driver/T-CON failure The circuitry controlling columns of pixels malfunctions Produces clean vertical artifacts like this 3. Ribbon cable issue (internal) Loose or failing connection inside the panel Again → vertical striping Dell support and the legal team have reviewed my photos but have classified this as physical damage and declined both warranty coverage and sending a technician to explore for physical damage. I have explained that under Australian Consumer Law, goods must be of acceptable quality and free from defects that appear within a reasonable time, and that a premium monitor developing this kind of fault within a few months of light use does not meet that standard. At this stage, I am preparing to escalate to Consumer Affairs Victoria and, if necessary, VCAT, but I wanted to document the situation here and ask: Has anyone had a similar issue with vertical lines on an UltraSharp panel being initially labelled “physical damage” but later accepted as a manufacturing fault? Is there a Dell escalation path via this community (e.g. Dell-Cares reps) that can arrange a more detailed technical review of the panel and the photos? I appreciate any guidance from community members or Dell representatives who may be able to assist in resolving this fairly.”

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Posted 6 months ago

“I purchased a so -called new Dell premium 16 on Dec 01, 2025 in The US over $3500.00. I have have constantly problems with it since. Dell technology is has been degrading rapidtly and most of the so- called technicians are ignorents and lies as they breath I'm sure my computer is not a new onecvas claimed. if you can avoid dealing with dell , please doing so . from from another company.,save your time and headach and do'nt waste your money on their products.I have been buying from Dell , at least for the last 40 years and can assure you, I won't anymore. it's a diaster.”

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Posted 7 months ago

“Absolutely terrible computer. Constant driver updates and terrible connection to bluetooth devices. I genuinely regret getting this computer.”

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Posted 8 months ago

“I bought a Precision 3660 Tower 3 years ago. After using it for a couple of months, it started bringing up a blue screen saying that the device had run into a problem and needed to restart. Then another blue screen would pop up asking to enter a BitLocker recovery key. I would lose any unsaved work. This happened periodically. I contacted Dell Support, received a ticket, and was put in touch with a technician. He tried several options, took control of the computer, wiped everything, and reinstalled the operating system. Less than one month later, the same problem returned, and I contacted Dell again. This time, another technician arrived, but the issue was not resolved, although I later received an email saying that the on-site service was completed. I had to get another support ticket. The third technician "found" that it was a graphics card issue. So, a technician came at my house and replaced the graphics card. Roughly one month later, the same issue came back. I couldn't return it to Dell because my warranty had expired. Throughout the process, I kept asking if I could return the PC and get another one, but the answer was no. Bottom line: I paid for a defective PC that still has the same issues. Dell was unable to fix them and refused to replace it. Needless to say that I am done with Dell products (I used to like them a lot).”

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Posted 8 months ago

Dell is rated 1.2 based on 1,092 reviews