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Dell Reviews

1.2 Rating 1,022 Reviews

3 %

of reviewers recommend Dell

Company Reviews

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Dell 1 star review on 22nd January 2024

Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 21st November 2022

54

Anonymous

Anonymous // 01/01/2019

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“The laptop I purchased didn't even last 2 years before it started having issues with overheating and the fan, keep in mind this was not a super low end model, this is a model that was over $3k. When you send an email you will not get a reply. It is insanely ridiculous trying to deal with technical support and customer service as they continually just transfer you around without anyone seeming to know how to help. On top of it their financing makes making extra payments more difficult than necessary as you can not add them as a payee to pay, nor do they accept credit card payments, so if you want to add a payment or up it you have to call and have them do it for you. Overall just way too much nonsense from a tech company. I will never buy from, nor recommend buying from Dell”

Posted 1 year ago

“Dell offers really not good at all. Site it is promised one thing at final you won't get anything as offer. It is just a sales strategy they follow in this form. So, don't buy for the offers which you won't get because they have multiple reason to reject as usual. Myself really disappointed with their approach in this ticket DELL4046810. All from sales and offers team not helpful:(”

Posted 1 year ago

“First of all I have a Dell laptop that was only about four years old but it was too old to upgrade to windows 11. I have a Dell desktop that works OK but that's on windows 11. Every time I get this laptop out to try to update it whatever it is it takes all day. Or I have to constantly restart it or it won't let me log in. It's a piece of junk. I update it every 10 days and now I'm just staring at a blank screen for 10 minutes waiting to log in. A poorly designed piece of equipment.”

Posted 1 year ago

“Worst Experience ever with a technical product . Its Keyboard , Speaker, Type C port dont work properly & when raised complaint being a buisness product customer while buying I were got promised for next working day service but even after more than 15 days no service provided and even have denied for service at Home & asked to visit Service centre. what the hell is going with DELL INDIA. Thanks for such a samefull promises & sales after service. even have requested for completely destroy my existing service request but they promised me it have been closed the last request on 22nd nov 2022 but its on 7th dec 2022 its still not closed they lie multiple time & even they dont have any way of talking. & in Last service their engineer left 1 nut to fix even after 2 times of calling due to this the base rubber lay down & laptop is now not well stable on table too”

Dell 1 star review on 6th December 2022

Dell 1 star review on 6th December 2022

Dell 1 star review on 6th December 2022

Dell 1 star review on 6th December 2022

Dell 1 star review on 6th December 2022

Posted 1 year ago

“This is the second time I got screwed over by dell. First time was charged twice for computer and after 2-3 months my bank stepped in and filed a charge back, I was charge for that. Same thing this time, bought 4 ink cartridges and charged for one of them twice. It's simple, ask them to correct there mistake and if they don't, take them to court and file for all court costs. I look at there feedback and all I see is complaints [ one star ]”

Posted 1 year ago

“My gripe is not with a specific model (that continually crashed), but rather with Dell's policy regarding warranty. I had trouble with it upon arrival, as it kept crashing. I worked with two "hardware techs" that were obviously from India. They were unable to resolve the issue, so I ended sending it back. They changed some memory, but again the computer kept crashing. I insisted upon talking with a supervisor, who also was unable to solve the problem. All the techs said that it was a software problem, and that I was past my 30 day return period. They said that only the hardware was warranted after 30 days. I pointed out that Dell selected, modified, and loaded the software, and that I did not buy hardware from them - I bought a computer consisting of hardware and software. Finally, in frustration, I sent the computer back to the president of Dell with a letter expressing my frustration. After two months I have heard nothing from them, and no money has been refunded. This is about the sixth computer I have purchased from Dell for myself and family, and will undoubtedly be the last. I managed to get my old Dell laptop up and running by replacing the battery. You can be certain that I will never buy anything from Dell again.”

Posted 1 year ago

“I have a new Dell laptop and the USBc port has stopped working three times. The second time they replaced the motherboard and a week later the problem is back. Customer service is horrendous. They dont know what they are doing and do not follow up with me about repair status. I am never buying a Dell product again.”

Posted 1 year ago

“I loved my Dell computer & thought it was the best brand to get. I had issues with the charging port, the computer would be plugged in but 'not charging'. I tried everything -making sure there was no dust in it, making sure it was in securely. Finally I gave up & bought another Dell. Another mistake. This one was over $800 & after 2 yrs, the charging port isn't working. I took it to a computer repair, pd over $125 for a new port but STILL the plug isn't connecting & every 2 minutes a message comes up saying the "adapter isn't recognized." That's what it said BEFORE I got the port replaced, so I wasted money trying to fix it & keep my dell. I'm going out this weekend & buying a new computer that IS NOT a DELL. It's just not worth the price when their charging port stops working before using the computer for a few yrs. I got the best of everything in it, but if it won't charge, it's just not worth it.”

Posted 1 year ago

“I purchased refurbished laptop from Dell Latitude 5490. When I start to add my details and connect to the internet. Few minutes later, it switched it self off. When I restarted it again, the screen showed, your "Device needs to be repaired, files either corrupted or missing". Next day, I contacted Dell team, technical staff, retail team. I made 9 long phone calls and send 27 emails over 6 weeks trying to fix the problem. However, I never receive any constructive advice except very trivial naïve advice sent by e-mail such as press F11 key!!!. At the end I spoke to customer service and got told this laptop is 5 years old and no history of refurbishment. I feel extremely annoyed and realized what is Dell and Dell team like. I paid £321.60 for 15 minutes Dell laptop. I sincerely hope one of the managerial team see this and allow me to either to replace, or return or the least to repair. It is experience indeed. Thanks Dell I concluded that, the refurbished laptop I purchased (£321.60)from Dell has no value at all and Dell team skills is not up to standard. It was waste of money, effort and time.”

Dell 1 star review on 21st November 2022

Posted 1 year ago

“We will never purchase another product from this company. My son saved for over ayear to purchase a gaming computer and it came with a 12 month warranty ($3,500.00). At 13 months, it died. DEAD, nothing he can do to fix it. Dell customer support told him they could not help him and that he could buy some support information. Are you kidding me?! Buy? You sold a $3,500.00 computer and at 13 months you offer no advise, no support until my son pays you?! You are the lowest of lows when it comes to customer service and support. You are a disgrace to deal with and your products are substandard - which is why you don't stand behind them.”

Posted 1 year ago

“Dell has a custom-make XPS desktop page on their website. Just a week ago, they were offering an option of an AMD card, which now isn't there and also a Blu-Ray drive option instead of the dvd drive. I asked through the question portal why the AMD graphics card wasn't available for the XPS. I was told that they don't have an AMD option and don't know if they will. I called to see about getting the blu-ray optical drive, and I was told there was no Blu-Ray drive as an option. I asked if I could by a separate Blu-Ray drive and install that in place of the dvd drive and was told that was OK. I'm waiting for my computer, for about a week, so I asked what the dimensions of the dvd drive is, so I can replace it with a compatible Blu-Ray drive of the same size and connections. My salesperson was conveniently out of the office, and left 2 emails to try instead, I ended up with 4 more email addresses, of people that either blew me off by giving me yet 'more' emails to try. One of the people asked me if I could wait until 'tomorrow' for him to answer his questions. I wrote back 'OK' and sent it, but then I realized he had near the bottom of his email that he 'would be out the next two days'. Obviously you're not going to be able to respond my email "tomorrow" if you're going to be out the next two days. My 'salesperson' was back today, and he said If I had any questions to let him know. I asked him to answer the questions I had asked, which at this point also had a question about if replacing the dvd drive with the blu-ray drive would void the warranty. His next email said he would check with someone about the dimension of the dvd drive, but that I would have to call tech support about the warranty. I called tech support, and they told me only customer service could tell me about the warranty, and they're only open Mon.-Fri. If I get answers to any questions and if I receive my computer, I will post an update as to what went right (if anything) or anything that went wrong. All the people I spoke to were outsourced to India or Pakistan, which means they will probably not be liable for any of the issues I'm experiencing. The questions below don't allow the answers I need to relay. I communicated with the company by Telephone *and* Email, and replies came anywhere from 30 minutes to 2 days.”

Posted 1 year ago

“Just got electrocuted by negligently made laptop charger by Dell. Pulled out cord but adapter broke. Bare metal contacts exposed and I touched accidentally and got a DC mains shock which tripped a fuse and lights went out. Reporting to HSE and trading standards. And taking legal action against Dell. Negligently poorly made dangerous products.”

Dell 1 star review on 9th November 2022

Dell 1 star review on 9th November 2022

Dell 1 star review on 9th November 2022

Posted 1 year ago

“No spares for warranty items. Do not buy from Dell this Black Friday or any other time, they have no spares for faulty products. I purchased a laptop last November, the screen was damaged in February, 10 months later I am told after repeated contacts that a replacement will be months before they have a part. Avoid all at all cost.”

Dell 1 star review on 6th November 2022

Posted 1 year ago

“1 yr old Inspiron 13 days removed from "warranty" motherboard fails $388 repair bill. need I say more”

Posted 1 year ago

“had the worst experience buying the DELL product (New 30 Rotation LAPTOP) on the recommendation. It was a faulty technology. The Rotation 360 angle doesn't work properly. You turn around, and when you bring it back close the flip. It doesn't come back balanced from both sides and the screen cracked. It's a manufacturing fault and they are in DENIAL with the claim that their technology can not be wrong. Maybe tomorrow the DELL may CLAIM as GOD (Can never be wrong) Dell's after-sales are the worst customer service. Rather than taking responsibility, they put the blame on the customer and then in a way start giving you notices with the Solution of PAID repairing (With deadlines), felt like Putting customers on NOTICE. Completely non-professional behaviour of DELL staff on behalf of DELL. Hope that won't be the policies of DELL. NEVER BUY DELL PRODUCTS (Won't recommend) They ripping off people. Money does not grow on TREES. SHAME”

Dell 1 star review on 1st November 2022

Dell 1 star review on 1st November 2022

Dell 1 star review on 1st November 2022

Posted 1 year ago

“I spent 4k on a laptop. They try to fix it so many times but still faulty. No refund. I have been told to F off. Don't but Dell products!”

Posted 1 year ago

“By carrying Great Accessories! MY REVIEW: Alurateks 4KHD Webcam 5x Digital Zoom & Dual Stereo Noise Cancelling Mics. – Purchased through Dell accessories I love this Camera!!! I give it 5 stars!!! I had initially purchased another webcam but it was not compatible with my new OS unit –so I used it on my old unit. But THIS camera…OMG it is so cool. You can see the HD difference with the click of a button and it has its own “camera shield” for privacy, mounts super easy and stable on the monitor with all kinds of angles available. It can also be used on my light ring easel and other easels…and it also has a wonderful noise cancelling microphone that really cancelled my background landscaper noise! Wow!!! I am so happy I bought this Aluratek Camera and highly recommend it.”

Dell 5 star review on 28th October 2022

Posted 1 year ago

“Customer service is Appalling, Lies and Deceit. I tried ordering a Laptop Vostro For my mums' birthday. 19th September 2022. All my transactions went through. with Authorisation from PayPal and my bank. Or so i thought. DELL decided to Cancel my order for no apparent reason. without any notification. Anyway, I Tried calling, and other methods of contacting dell. But my god it's like trying to talk to a Brick. the whole team are useless. after Bad to worse communication, i asked for a refund. Over a Month and still waiting. Dell are an absolute joke. I have never had such a bad experience with any company before.”

Posted 1 year ago

“I have bought computers from Dell for many years and while normally their computers are very reliable and their customer service is very good sadly that hasn't been the case on this last computer (laptop) I bought. I bought the computer in July for an August birthday present for my wife. When we finally opened it in August the display didn't work. I called their service that night and they troubleshot the problem and identified a cable needed to be re-installed. However, I didn't want to a repaired computer after all it was a brand new computer. Dell would not do a replacement because it was past 30 days since purchase. We had to settle for a repair, which Dell did. However a few days later my wife noticed that the USB port on the left side of the computer wasn't working. After hours of troubleshooting, they determined it was a motherboard, so once again our brand-new computer was being ripped apart to install a motherboard. After waiting weeks for the board, the tech came out and replaced the board only to leave the computer completely non-functioning because the motherboard they sent was defective and instead of installing the original motherboard that was at least allowing the computer to work the tech left the non working one in and now the computer doesn't work at all and now they are telling us they can't get the part.”

Posted 1 year ago

“I have an all in one Inspiron that I've had nothing but trouble with using the headphone jack. I've performed about a dozen trouble shooting steps suggested by the Dell support techs with no permanent solution. The only way I can get sound back through my headphones if I unplug them is to download an audio driver that was sent to me. You have to uninstall the current driver first though. It is a serious pain in the butt. If you search the internet you'll see this is a very common problem yet Dell has no answer. Just let me say this is first first and last Dell computer. If you plan on using headphones you most likely want something other than a Dell.”

Posted 1 year ago

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Dell is rated 1.2 based on 1,022 reviews