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Dell Reviews

1.2 Rating 1,020 Reviews

3 %

of reviewers recommend Dell

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About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Dell 1 star review on 22nd January 2024

Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 6th December 2022

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Dell 1 star review on 21st November 2022

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy Dell. Purchased XPS 8940 July 2021, it would not power up March 2023. Of course, only 12 mo warranty so paid for "express" service shipping it to Dell repair center Houston. One month later they reply it needs motherboard, they need $200, I paid. two more weeks later they say must wipe/restore the hard drive to do this. The motherboard is a very odd design with an SSD mounted directly on the board. Bottom line DO NOT BUY DELL. You can't talk to repair center, call center is offshore and not helpful, and never had a motherboard go bad in my life. Also you cannot leave a product review on any Dell website - what does that tell you?”

Posted 11 months ago

“My new Dell Inspiron AIO 27" 7710 acted quirkily almost from day one. This is my 3rd or 4th Dell, but I'm not sure I'd buy one again. It seems that at least 5 techs over about 7-8 days over 2 months and many (too many) hours remoting in finally determined that it needs a new motherboard. I spent hours over a number of days in early November with Dell techs remoting into my machine and running the same tests over and over as I got a new tech each day... They obviously didn't look at the case file to see what had already been done. I left off until the holidays were over when I started picking away at the variety of issues (couldn't add a 4th account in Mail, sound went out for hours in both the internal and external speakers, purchased software wasn't in the Dell Digital Locker, shut down didn't work, etc, etc, etc.). Finally, after 4 days I reset it back to factory defaults and wiped everything out. That didn't work, so I reached out to Dell again. Yesterday a tech remoted in for about 4 hours, ran through some more technical tests/diagnostics and then asked me to do wipe/restore it all over again. Which I did but that didn't work (again). Today a tech remoted in again for another 5 hours and after a series of increasingly technical diagnotics including 1) reboot, F2, then read BIOS info; and 2. shutdown, hold Function and power buttons and then read error codes. Now they plan to replace the motherboard. I guess that's a good thing. All in all the techs were polite, but except for one today, never seemed to be aware of what was in the cases file, ie, what had already been tried. The only reason it's not a 1 rating is that the techs were uniformly polite and willing to keep at it as long as I would.”

Posted 1 year ago

“Dell offers really not good at all. Site it is promised one thing at final you won't get anything as offer. It is just a sales strategy they follow in this form. So, don't buy for the offers which you won't get because they have multiple reason to reject as usual. Myself really disappointed with their approach in this ticket DELL4046810. All from sales and offers team not helpful:(”

Posted 1 year ago

“Dell has a custom-make XPS desktop page on their website. Just a week ago, they were offering an option of an AMD card, which now isn't there and also a Blu-Ray drive option instead of the dvd drive. I asked through the question portal why the AMD graphics card wasn't available for the XPS. I was told that they don't have an AMD option and don't know if they will. I called to see about getting the blu-ray optical drive, and I was told there was no Blu-Ray drive as an option. I asked if I could by a separate Blu-Ray drive and install that in place of the dvd drive and was told that was OK. I'm waiting for my computer, for about a week, so I asked what the dimensions of the dvd drive is, so I can replace it with a compatible Blu-Ray drive of the same size and connections. My salesperson was conveniently out of the office, and left 2 emails to try instead, I ended up with 4 more email addresses, of people that either blew me off by giving me yet 'more' emails to try. One of the people asked me if I could wait until 'tomorrow' for him to answer his questions. I wrote back 'OK' and sent it, but then I realized he had near the bottom of his email that he 'would be out the next two days'. Obviously you're not going to be able to respond my email "tomorrow" if you're going to be out the next two days. My 'salesperson' was back today, and he said If I had any questions to let him know. I asked him to answer the questions I had asked, which at this point also had a question about if replacing the dvd drive with the blu-ray drive would void the warranty. His next email said he would check with someone about the dimension of the dvd drive, but that I would have to call tech support about the warranty. I called tech support, and they told me only customer service could tell me about the warranty, and they're only open Mon.-Fri. If I get answers to any questions and if I receive my computer, I will post an update as to what went right (if anything) or anything that went wrong. All the people I spoke to were outsourced to India or Pakistan, which means they will probably not be liable for any of the issues I'm experiencing. The questions below don't allow the answers I need to relay. I communicated with the company by Telephone *and* Email, and replies came anywhere from 30 minutes to 2 days.”

Posted 1 year ago

“1 yr old Inspiron 13 days removed from "warranty" motherboard fails $388 repair bill. need I say more”

Posted 1 year ago

“I purchased a $400 Dell Inspiron 15 3000 series laptop. It never worked like it should with windows 10 home. the hard drive crashed 6 months after my warranty ran out. I lost 4yrs of pics videos of ATV trail riding with family and friends. My $700 gaming pc did the same thing as well as my daughter's $900 laptop(hard drive failed 2months after purchase). The gaming pc was a factory windows 7 upgraded to 10 from Dell. (Thanks to a piece of software pointing it out when the pc was not operating correctly 6 months after the 1yr warranty expired.) I purchased the full version of windows 10 and never had a problem since. Dell really needs to focus on the imaging software applied to their computers and driver/firmware updates to be back on top. Just about paying off my dell account and will close the account. I will not get any more dell units again. Custom Builds may be the thing to look into.”

Posted 1 year ago

“Dell products are really good. However, customer service sucks! I ordered a tablet and realized I was going to be on vacation the week of the delivery. I called customer service to have the order expedited. I told them I would be okay with paying the extra fee. They cannot answer a question. All they could tell me was they would send an email. I am not happy. I would have edited the order, but it wouldn't let me. This is the second time I have dealt with them and I was aggravated the last time.”

Posted 1 year ago

“Solid-state drive failed after two months. My repair was delayed by three weeks "due to unforeseen circumstances." When the part arrived, Dell switched out my failed 2 TB SSD for a 512 GB SSD. What a rip off.”

Posted 2 years ago

“Unfortunately my experience with Dell was not a good one which is unlike them to be fair.. ordering the item was easy but getting the item delivered was another story.. I was promised the item next day but it took over 3 weeks to artois which is totally unacceptable”

Posted 2 years ago

“I have had my Dell Inspiron 7373 2-in-1 laptop since 2017. The laptop is lightning fast performance-wise (Intel Core i5 8th Gen, 128 SSD, 8GB RAM). My main complaint is that they have replaced FOUR motherboards in addition to the one that came with the unit for the same exact problem. So FIVE motherboards in total in 4 years. The problem starts with trying to put the laptop in "sleep" mode. It goes into sleep, but you cannot bring it back out of sleep. The button and keyboard light up, but it never comes awake (the screen stays totally black and off). One has to hold down the power button and turn it off then turn back on. Eventually, the problem extends to turning the laptop on from being completely shut off. You press the power button and the button lights up and so does the keyboard, but it does not power up. The screen stays black and off. One has to hold the power button down for several seconds to shut it back down. It will take 3-4 tries before the laptop finally boots up. When these issues start to happen, they are consistent and not just a once-in-a-while glitch. After 3.5 - 4 hours online with a Dell tech support rep, each time it ends with them sending a tech out to replace the motherboard and it will work for a while. Not too long after it starts doing it again. These motherboards may be manufactured incorrectly/defective as the issues will reappear within months. My other complaint is that I am also on my fourth OEM battery. The battery lasts under a year and by that time will old hold LESS than one hour of juice. I treat my battery well by charging it to 100% then disconnecting the power supply after it is charged until it gets down to less than 20%. No, I do not leave the charger plugged in, but they always want to blame that for the embarrassing short battery life. I do not think I will purchase another Dell, which is unfortunate as I have made numerous Dell purchases (notebooks and desktops) for over 20 years (since the late 1990s).”

Posted 2 years ago

“Worst decision I made was buy a dell. The amount of software issues from windows and constant “not responding” error Messages and uninstalling and reinstalling….. EVERY SINGLE time I have to do this taking hours. I’ve had an apple before and never in my life have I dealt with hours of just messing around vs actually using the pc. Windows doesn’t seem compatible on dell. Chrome freezes! Edge freezes. It’s annoying and this is a new pc!! I barely use It because of the issues I have to deal with (this leads me To constantly revert to my work computer)….. why is windows 10 not compatible with dell???”

Posted 2 years ago

“we were charged for a cancelled order! they said they could not fill the order for a few months then we got charged for the full laptop amount we could not get a refund for the longest time, nobody s there to deal with problems only sales sales sale”

Posted 2 years ago

“Poor quality. Around 2 years and 3 months(3 months after warranty expired) I started experiencing key stroke drops, the problem started with 1 letter then 2,3,4 etc... The keyboard quality build is terrible, sometimes I have to hit a key 2 or 3 times to get it to register. 2 years months the hinge started separating and this computer has never been dropped or mishandled in any way. Customer service wants to charge me almost $300 plus s&h to replace/repair the keyboard which should outlast the internals. This is the 3rd and last Dell I will ever purchase.”

Posted 3 years ago

“i want to give it a one because i never recieved all my packages money for the returning. i have the area 51m and i love it but i never go a refund for the extra things i bought after the laptop. i just want my things or my money. i paid for a mouse mouse rgb pad coat sleeve for my area 51 m2. i still have emails where they stopped my orders.”

Posted 3 years ago

“I purchased A Dell Precision 7750 for that cost over $5000.00 with Pro Support, Next Day Onsite Service and Complete Care / Accidental Damage. The value of these services Zero I purchased all this and The Dock NX 430 the Dock Doesn't charge the Laptop and I replaced the one hard drive from Dell with 4 1TB Samsung EVO Plus hard drives the laptop was sold with the advertised ability to be setup in RAID well the laptop's RAID configuration is only seeing 3 of the 4 drives windows and the BIOS sees all 4 drives and they are all the same. Dell will not support the Laptop due to the fact that I did not buy the drives from them. so upgrading the top of the line drives voided all my support services. Got to admit they must make a killing on selling the service and not having to provide it. They sell high end computers with all the talk then kick you to the curb.”

Posted 3 years ago

“I ordered a Dell Inspiron 15 laptop online. Through Dell's online website (Canada) I added to my purchase McAfee Security one-year subscription and Microsoft Office Home and Student 2019. When my laptop arrived, neither of these were activated. A Dell tech agent helped me to activate McAfee without any issues (done over the phone). Hpwever, my experience trying to get Microsoft Office activated was extremely frustrating and negative. I spent over an hour on the phone the first time with a Dell tech agent, and after going around in circles for the whole time, nothing was accomplished. Dell did set up a call back for me a few days later, but I was at work and after another full hour of going in circles without ever seeming to get anywhere I had to disconnect the call (had work responsibilities to attend to). During this second call the agent barely spoke to me, and a lot of the time I was just on hold and nothing was happening on my screen, despite the tech having remote access. Disappointed with the experience and not wanting to spend anymore of my time on the phone with Dell, a number of days later I called Customer Service to get a refund for Microsoft Office. After another 30 or so minutes on the phone this request was declined because Microsoft Office was already connected to my email address - even though it still had never been activated on my computer. The Customer service rep was polite and sympathetic of my issue, but said that I had to activate my Microsoft Office through Microsoft. I love my laptop, but I strongly advise against bundling any extra products with your purchase. I spent $200 on Microsoft Office and it is not on my computer. Basically gave that money away to Dell.”

Posted 3 years ago

“I ordered a portable power supply for my Dell Inspiron notebook. I ordered it based on research and advice from Dell representative Akavi Passah. He assured me this was the one compatible with my notebook. Once received I found the battery pack would show being fully charged but would not charge the notebook to full capacity. I placed the order 8/28/19, received it 9/01/19. I notified Akavi on 9/3/19 via email that the power pack didn't work. there was NO response, I emailed again 10/14/29, and on 10/22/19. Akavi Passah finally responded only to say he now has a different position and could no longer help me. during that time prior to his finally responding I had spend over 2 hours on phone with customer care, being jockeyed back and forth between Technical support and customer care to be told by everyone that they could not do a return as it was now ove 30 days since order, and that I could only deal with the agent who sold product. you can see how well that went! I ended up disputing the charge to Dell, with was another long process, only to have Dell tell the credit card that they would not honor a return and I could not get a replacement as there was not a product that would work. I ended up having to pay $150 for a product i cant use. I am totally discussed with Dell and plant to avoid future products. their customer care is really awful, people are hard to understand, very poor communication due to language. I originally chose to deal directly with Dell thinking they would have the correct product and be able to advice me correctly--guess not!”

Posted 4 years ago

“The worst worst laptop I had in my life. There was not even 6 months after purchasing and all the keys stopped working. I went to service center but denied to help though it was under warranty. Right now also I am facing same issue keys are not working, wifi network lost suddenly, responding too slow..just fed up, thinking why I purchased.. Waste of Money”

Posted 4 years ago

“Awful. I thought my purchase was Net 90 @ 0% interest on a Dell Business Account I've had for over a decade, and discovered it wasn't and I'd been charged 29.24% interest. Who bills people 29.24 interest with a credit score of almost 800? I called customer service, then got transferred to the collection department, sat forever, finally hung up. I called back, again lines garbled, then a lady called me back, who spoke English at least. She has turned in a request to give me the 90 days, but will charge me interest while I wait for that to be granted. I asked to pay but they won't take a credit card. YIKES. Please hire people who speak English well, and give them a cubical so the phone isn't dizzying with the sound of a call center. Also, business credit at 29.24% with a high credit score is robbery, especially if it was supposed to be a 90 days at 0%. I've only bought Dell since 1997 and this purchase is a MAJOR disappointment. In addition, don't by a top of the line Vostro, go for Latitude.”

Posted 4 years ago

“My Dell model 5767 works ok my complaint is location of activity light you can not see it to tell if disc is running thenthe way the buttonfor the DVD drawer is you can not see it and it indented to the point is is hard to get the drawer open.. There are other odd things but I will not complain about them . I had four HP models before so I will go back to them later f I need anew computer .. I had many friends working on College and Universities who all had dell that is why I bought dell but then again the college groups had repair people standing by so that is a point against dell also .. Like others I would not buy another dell . Thanks .. jim p.”

Posted 4 years ago

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Dell is rated 1.2 based on 1,020 reviews