I ordered a Dell Inspiron 15 laptop online. Through Dell's online website (Canada) I added to my purchase McAfee Security one-year subscription and Microsoft Office Home and Student 2019. When my laptop arrived, neither of these were activated. A Dell tech agent helped me to activate McAfee without any issues (done over the phone). Hpwever, my experience trying to get Microsoft Office activated was extremely frustrating and negative. I spent over an hour on the phone the first time with a Dell tech agent, and after going around in circles for the whole time, nothing was accomplished. Dell did set up a call back for me a few days later, but I was at work and after another full hour of going in circles without ever seeming to get anywhere I had to disconnect the call (had work responsibilities to attend to). During this second call the agent barely spoke to me, and a lot of the time I was just on hold and nothing was happening on my screen, despite the tech having remote access. Disappointed with the experience and not wanting to spend anymore of my time on the phone with Dell, a number of days later I called Customer Service to get a refund for Microsoft Office. After another 30 or so minutes on the phone this request was declined because Microsoft Office was already connected to my email address - even though it still had never been activated on my computer. The Customer service rep was polite and sympathetic of my issue, but said that I had to activate my Microsoft Office through Microsoft. I love my laptop, but I strongly advise against bundling any extra products with your purchase. I spent $200 on Microsoft Office and it is not on my computer. Basically gave that money away to Dell.