I ordered a keyboard and mouse from Dell. Their creditcard booking system claimed it failed to book my payment, despite it being visible as reserved on my creditcard. I then paid by direct bank transfer and sent them confirmation. 10 days later my order was still not processed. I then tried to contact them. Dell is not reachable by email or chat, they can only be reached by calling their support line, which is nonsensical and annoying to navigate. After multiple calls I managed to reach a person, who could only tell me that my creditcard payment did not go through. They said they would look into it.. Let's see what happens now. (The person in the customer service center also clearly does not enjoy their job, I wonder why..)