Very UGLY customer care!!! only asking for re-instating 4 days expired reward, they will entertain at first, after they heard my side the first rep. he said he will transfer me to other department, but he hang up. I called again, a lady answered she let me tell my side, samething happened, told me to transfer me to the right department but the call went back to the answering machine. Had to call again, the 3rd guy is absolutely the worst, he had no patience to listen to me and just say NO! No! and angrily said GOODBYE! I am a dell customer for morethan 10 yrs and I am shocked the way their represetative bahave towards their loyal customers