SCAMMERS! If I could leave a 0 star rating, I would. Dell is deliberately scamming me out of my money and perpetrating a fraud out of pure greed no doubt. I ordered a computer via their website. When the build deadline was not met, I contacted them. The rep told me that it was indeed built and shipping that day. While on the call with him, he updated the build complete status in my account. However, for 8 days now (which is far beyond the quoted delivery date), the FedEx tracking info only shows label created. Every agent I talk to gives me the same canned response "it's a logistical issue but the laptop is in transit." LIARS! They refuse to let me speak with a supervisor or manager. They are always conveniently in a meeting. They REFUSE TO REFUND MY MONEY. I believe they have NOT built my laptop and knowingly falsified records to string me along in an effort to keep my money without delivering a product. That is called STEALING! Shame, shame, shame on you Dell. What a fraud.