My experience with dell has been horrific. I purchased a Dell Inspiron 17 3000 laptop about a month ago and had to wait weeks for the computer to ship in. When I first got the laptop it had issues with the battery and the computer was not charging at all and the battery was defected the first day I got it. I tried contacting customer support but all they did was make me talk to a bot which didnt help at all. I wanted to talk to someone but they couldn't get me to talk to anyone. They finally told me to download whatsapp and message an agent there. The agent could not help me at all and just asked the same questions like the bot did. So overall the customer service at dell was horrible. I decided to get a refund on this laptop and call dell again. When I called dell they finally got someone for me to talk to. The lady tried to make me get an exchange but I told her that I enacted a full refund. She said that I had to wait 2 weeks for them to process the refund which is so long. Finally, after two weeks I have received my full refund. After my experience with fell u can say that the $650 laptop was not worth it and that I will never buy any product from dell every again. I strongly don't recommend buying dell laptops.