I ordered a laptop for my college-bound son, sparing no expense; I even bought the top-of-the-line warranty because I wanted him to be spared any difficulties that might arise. Man! What a mistake! Since the "D" key fell off, it's been a nightmare. Each technical service rep they send breaks the laptop further until it now won't even turn on! I will never EVER buy from this company again and will wave off all others as if the bridge is out! Turn around! Don't buy Dell!!! I'm going Apple all the way.
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