I spent an hour and a half and 10 calls getting transferred, dropped and placed on hold. I got the hot potato treatment from non native English speakers who all said it was another departments responsibility. I never once was transferred to a supervisor despite asking numerous times,they just sent me back to the main menu. I finally gave up even though they renewed a warranty on a machine I did not own and charged me $50., I went from irritated to enraged to defeated. They literally stole my money and all I can do is refuse to buy another dell and warn others.