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Anonymous
Terrible Customer Service I recently bought a Dell gaming laptop it worked fine for around 20 days then on the 9th of December I sent it for repairs at the service center. It took them 3 days just to figure out what the problem is, It was a motherboard and L.C.D Damage. I was super shocked, I had barely used that device for 20 days and with utmost care. So i asked them to fix it and they said that they would have to get parts from somewhere else so i said ok. for 2 weeks i called them up and they had the same reply - "we have now new updates regarding repairs as we are experiencing delays." I let this happen for 2.5 weeks that it when i finally gave up, I issued it for replacement. It got approved. It has now been 3 months and every time I call they tell me to mail. i have sent 10 mail so far to that email address and got no respones Botome Line - DONT BUY A DELL!!!!!!! TERRIBE CUSTOMER CARE
4 years ago
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Dell has a 1.2 average rating from 1,051 reviews