Dell support in the absolute worst I have seen in 50 years. A rep placed an order for me, entered the wrong address and all down hill from hear. Spent 6 hours on the phone to try and change the shipping address with no luck. 4 different reps and all could not perform the task or were to incompetent to handle the task. Ended up calling FedEx had the shipment returned to sender and went to best buy and bought the same laptop that day. My recomendation would be to avoid Dell at all Costs. They don't care about support once they get the order your on your own. Also, zero of the reps speak English, as all support is out sourced to India. Guess they want your money but don't care to support their product. Avoid dell at all costs, you will be extremely frustrated and lose countless hours of your life with Dell support.