Anonymous
I use my computer until it isn't really able to keep up and then the new one I purchase is set up so it has as much current technology as I can afford to keep it running for a long time. Generally I can get ten years or so out of one. The last one was a Lenovo, and after they were able to get the printer consistently working (it took about a year) it ran fine. It still runs fine now, but since it has Win 7 I cannot use it on the internet due to support ending so this time I went with a Dell XP8930 desktop. All decked out it was just under $3,000 and should have lasted a very long time, but right away it would freeze up, crash, and then mess up the boot drive. Using my smart phone to get online I figured out how to get the boot order corrected. Tech service was very polite, but was not able to fix the problem. Then one day I was in front of the computer when it happened, turns out that their bloatware called SupportAssist was causing the problem during it's scan. Twice now tech support has "disabled" that program but it continues to do this. They tell me it cannot be uninstalled so now I am to wipe the computer back to factory settings and then have to replace everything (data is backed up online, but it takes days to download it back plus reinstalling everything else that has been added in the 1-1/2 years I have had it). And since the computer did this from day one, there is no guarantee that it still won't do it after the reset. I have way too many hours wasted on the phone with tech support as they fumbled around trying to run into the problem. The tech support people were very polite, but the bottom line is that so far the computer has not been fixed. Sure am glad I got the extended warranty. Run away from this manufacturer as fast as you can. If I could afford to throw this away I would do so in a heartbeat.
2 months ago
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