Dell service department, Specifically Deepu Ramesh, are the worst entity I have ever had to do business. The screen on my Dell 2N1 is broken. Not covered under warranty since I didn't buy the accident coverage. When talking with Deepu Ramesh and a week ago with Prantak Singh their only concern was to get me to pay so they could diagnosis my computer. I may be stupid but the problem is a broken screen. I received no feedback only that they wanted me to pay them to tell me what was wrong with my computer. I have been a loyal Dell computer owner for the past 15 years. I have purchased many Dell computers for myself and family members. No more. I will say that Adarash S did try to help. When I was transferred to Deepu things with south quickly.