My Dell battery charger was not working. I could not find a replacement in any brick and mortar store. I bought a universal charger at Best Buy but it did not work with my laptop. I was in desperate need for my laptop for business. I ordered a replacement on August 6 directly from Dell and paid $20 dollars for express shipping and my delivery date was set for 8/10 but then I got an email saying it would be delayed and would receive it on 8/11 and then another email the next day saying it was delayed again and new delivery day was scheduled for 8/12. I tried calling the phone number on the email but I got a voicemail saying that the office was closed due to the holiday. What holiday?! I reached out to Dell on Facebook messenger and explained I was upset with the delay and not happy with paying an additional $20 for express delivery. I was then told that express is based on the date it is placed in the mail and not on the date I placed my order. I explained again that when I placed my order I was quoted a delivery date of 8/10. I was then told that if it was delayed it is because it is out of stock. So if it was out of stock why wasn’t I informed of this when I first placed my order and why am I being told I was be receiving it on 8 /12 now if it is out of stock.