Purchased a dell laptop (hardly used) Laptop under warranty and I called to find out why it was so slow India tech kept me on phone over 1 hour Told me that software was problem and not hardware I hired office computer tech (company) and within 2 minutes of remote access told me that the hard drive was bad I paid him $155 to replace hard drive I called Dell to reload my Microsoft Office - they refused unless I paid them more money I would never buy another Dell computer again Outsourcing their tech to India and have their technicians be so incompetent and even argue with me on the phone is unacceptable Elaine