In 2019, I bought a Dell Latitude 3500 laptop. Within a week, the keys would stick. Then shortly thereafter I had a motherboard replaced then a new hard drive, then a battery within a year, then a new keyboard all in one and a half years. Now, Dell technical support wants to install a new operating system in my computer, which caused my IT company to back-up my computer for over a week. I have contacted Dell technical support at least 15 times for this computer and nobody's been able to fix it. I I am still under warranty with Dell and I wrote a letter to Michael Dell and Erica Clapp emailed me back and told me Michael Dell will not replace my computer with a new one today, August 25, 2021. Dell computers are a piece of junk, and Michael Dell does NOT STAND BEHIND HIS PRODUCTS Do not buy anything from Dell