I am absolutely disgusted with this company. The manager in the end took my call. They sent NO information about warranty or technical support when we purchased through a 3rd party vendor. They are refusing to do any troubleshooting with a laptop that is burning my daughter's lap and making awful noises. It cost a small fortune and all they say is warranty expired in August. We wouldn't know that as we received ZERO product information when we purchased through VERY. We explained we have tried to get in contact within warranty and just need technical support to troubleshoot so she can use the product. But they refused plain and simple. He was not only rude but hung up. Disgusting service! For a laptop that cost £1000 we have no-one to help us, it's not a accident/damage etc it's THEIR product that they SOLD US through them or VERY should not matter. Disgusting service and we are now left with a brand new laptop we can't use. I have tried various ways, live chat, phone call. They didn't care AT ALL that it could burn a child as it was THAT hot, they just repeated themselves. I will be reporting the company for lack of paperwork when selling through a 3rd party vendor, the disgusting customer service and the refusal to help diagnose an issue with a product THEY designed and sold. DO NOT BUY A DELL PRODUCT!