Purchased brand new inspirion15 directly from Dell, within 2 weeks the screen froze. You have to power down and back each time you start a new session. Fell ill and was unable to deal with issue until I then had it for 30ish days- at that point I had to send it in to get fixed instead of receiving a new laptop. When you call Dell, you are actually calling India, I'm told there is not a phone number to keep your call in America. It is very hard to understand the person that's there to "help" you. I was hung up on once. Hopefully it will be sent back and working, but it has been nothing but a hassle and will NEVER PURCHASE ANOTHER DELL PRODUCT, it is GARBAGE. I purchased the laptop the first week of September and sent it back about a week ago.