Dell Customer Support (both telephone and chat) are woefully deficient. I called to ask a simple question, "What device can I buy to have installed on my Inspirion 3880 that will read/write for CD/DVD/Blue Ray." When I bought this unit three months ago, I was shocked that this function was deliberately left out of the PC. But, Geek Squad assured me that I could find a unit if I looked on the internet. I learned quickly that the info on the internet chat rooms wasn't always accurate so I went directly to Dell.com. When I called, getting through the computerized screening was a royal pain in the ass. When I was finally able to speak with a human being, I literally could NOT understand a single word he was saying and he was obviously in a hurry for some reason. The attempt was a complete failure. So, I went back to the chat function on the Dell website. That also was a total failure. Why? The so-called technician insisted I had to ask my question to one of their technicians when I called in. I shared my experience with him and the chat ended. Dell management has created a system of customer service support that appears to be competely dysfunctional.