I have been a loyal Dell customer for years and have several Insperion. My 3 yr old laptop lost its display which should have warned me off but I bought a new one which has had 3 service calls and now, at 8months the motherboard went. It rarely travels and is well cared for so not a damage issue. Set up service, waited all day as confirmed and no show. Dell is no help and gives conflicting information. Have emailed, called and chatted and still have no idea when I might see a tech. They use Unisys, which is a useless company that cannot be reached within 30 minutes on hold - that is when I gave up. My sense after my efforts is that Dell really doesn't care. Time for a change.