I wish I could leave a zero. I have never been treated this way by any company. I have always use Lenovo. I took a chance on the 15 R4 Alienware. It’s a huge $2,700 investment. The WiFi stopped working. I have made a dozen calls to Dell and have had technical support come to my house and repair it. Still same thing. Dell won’t replace it and it turns into another 2 hour conversation on the phone. I have almost got fired due to being shutdown. Today waiting on a box to send it somewhere so they can look at it again. But won’t replace it. We purchase items for 2,700 dollars because we don’t have time or the luxury of dealing with issues. We buy it because we trust. Dell, I will never use another product from you or anyone in my family. I have lost all trust and Customer service is the worst I have ever witnessed.