My computer had a corrupted OS and when I called they walked me through reinstalling it but I stopped before finishing the process because they said it would wipe all my data. I asked if they could recover it and they said it was a different department and sent me a link for support. The link said it would cost $100 dollars because it wasn't part of our warranty, but when they called me they said Dell didn't offer data recovery and would just need to do the reinstallation like the first person was going to do. So in one interaction, they told me a blatant and direct lie and charged me a $100 bogus charge for an otherwise free service because they thought they could trick me. Don't ever give these lying, scumbag, creeps one God damm cent.