They sell downloadable software such as Office365, but you don't have access until a few days... You get an order detail that's confusing mentioning a shipment date and ETA... I then requested my order to be cancelled. A few days later (?!?) I received a link to download the software, and the support request mentionned I now have access to the link. As I already purchased O365 directly from Microsoft, I never clicked on the received link to download and requested my order by cancelled. They replied software are not refundable... I also bought a Desktop (2600$) but from my overall experience I'll simply never buy again from them.