! THIS IS A 0 STAR REVIEW ! I am advising everyone interesting in buying the Alienware Aurora R11 desktop !DO NOT BUY IT! I bought one for myself a while ago and got everything I was suppose to have to be able to play the games I wanted, when I wanted and for as long as I wanted. Unfortunately, I kept having the same issue over and over again. It started couple of months after purchase, the signal from the desktop to my monitor would be lost and my monitor would go onto sleep mode. I checked the monitor and the cables and they where not the issue. An engineer came to fix the computer by replacing the graphic card, it fixed the issue but after a couple of hours gaming (about 90 hours total) I got the same issue, Dell sent an other engineer to replace my graphic card and motherboard. The computer worked again but after more gaming hours broke once more with the exact same symptoms, and this time my graphic card, motherboard and cooling system was replaced. The fourth time it broke, Dell took my computer to their warehouse to get it checked and fixed, they told me the process would take up to 12 days. On the 13th of July my computer was collected, on the 15th (so 2 days later) my computer was sent back to my address without having been sent to the Dell warehouse and the delivery guy said, "I am here for a collection" me being all confused, I managed to understand that DPD got the return delivery confused so I sent them on their way with the confirmation that they would send the package to the warehouse. I gave it a week, but as I didn't have any sign of life from Dell, I decided to contact the Dell repair team (so on the 22nd of July) to ask an update on my computer and I was told that the item was not received and considered lost. I became frustrated and asked to arrange to get a full refund so that I could buy somewhere else because I that point, I just felt like I was done with how Dell has been treating me like garbage with a wallet. Dell dragged the process for so long saying they needed to "Investigate" that they finally found my computer and contacted me on the 26th of July to tell me that they where starting the repairs. Dell sent me back my computer yesterday (so the 30th of July, so 17 days after I gave my computer way) UNFIXED. I repeat: MY COMPUTER WENT TO THE DELL WAREHOUSE AND IT GOT BACK TO ME WITHOUT BEING FIXED !!!!!!!!!!!!! As it is a weekend, I have to wait until "business hours" to contact Dell and this time I want nothing less than Dell to take back their HORIBLE PRODUCT and to give me a FULL REFUND for the computer and the extended warranty. I WILL NEVER BUY A DELL PRODUCT AGAIN because it feels like Dell just treat their clients as wallets and just don't care about you once you buy their product. In short: I rate their product : 0 STAR After purchase customer care: 0 STAR ( I am not including Shaheda from the technical support team who was a nice, refreshing, sweet and delightful person and did her best to help me out) I rate the repair team from the warehouse: 0 STAR And I rate Dell: 0 STAR overall !