This is how Dell breaks your computers to claim an accidental break to refuse the warranty falsely! I have returned the non-accidental broken laptop to Dell. I refused it to be fixed but complained about the low-quality products and support services. Although I refused any repair, two days later, Dell emailed me the following video indicating my computer was broken accidentally! Since I refused any repair, there was no need for any repair or videotape it! However, Dell is a FRAUD AND CORRUPTED CORPORATION, since I complained about their products and services, Dell broke the computer, video taped it, and emailed me back for harassment in return for my complaints!