My gripe is not with a specific model (that continually crashed), but rather with Dell's policy regarding warranty. I had trouble with it upon arrival, as it kept crashing. I worked with two "hardware techs" that were obviously from India. They were unable to resolve the issue, so I ended sending it back. They changed some memory, but again the computer kept crashing. I insisted upon talking with a supervisor, who also was unable to solve the problem. All the techs said that it was a software problem, and that I was past my 30 day return period. They said that only the hardware was warranted after 30 days. I pointed out that Dell selected, modified, and loaded the software, and that I did not buy hardware from them - I bought a computer consisting of hardware and software. Finally, in frustration, I sent the computer back to the president of Dell with a letter expressing my frustration. After two months I have heard nothing from them, and no money has been refunded. This is about the sixth computer I have purchased from Dell for myself and family, and will undoubtedly be the last. I managed to get my old Dell laptop up and running by replacing the battery. You can be certain that I will never buy anything from Dell again.