I bought one of the new Dell solid state drive PCs. The battery started to drain quickly after 2 years. Bought a new battery. When I started to change it, one latch would not release so I could not remove the battery. Called customer service. Could not understand the person. Finally reached someone I could understand. Since I brought the extended warranty I asked about warranty service. Sent it in for service. Got a call. Latch was not covered. Reason - customer abuse. All because I attempted to change the battery once. Finally paid the repair and got the PC back. Still did not work right. Gave it away. Dell does not stand behind their product or their warranty. Horrible customer service. Have owned HP’s ever since. Great products and customer support.