Hard to work with in simple daily tasks, like moving files from desktop to folder (even if your settings dictate a double-click to open). Turning volume down/ off on one page does not ensure that it's still off the following page. Just simple daily, normal repetitive functions are difficult with the Dell laptops, which is why they tend to be so much cheaper than HP laptops with less memory/ RAM and processing speed. Longtime computer users, like myself (trained in computer repair since the 1990s and using computers daily for work), should not need special classes and videos just to figure out how to work with Dells.