9520 LowReliability
The XPS 9520 12th Gen Intel(R) Core(TM) i9-12900HK 2.50 GHz 32 gb ram is Absolutely the worse computer I have ever owned and I have been using computers since the early 90's After 3 months of use the screen started blinking like it was going to sleep. It started doing it once a day then went to every 5 min over time. I spent over 150 hours trying to resolve this issue with their help desk. Essentially 50% of the time I have had the computer I have not been able to work. Have called help desk over 25 times everyone at help desk tells me something different. Bottom line this laptop has issues. Im on my second one I have had 2 docking stations. 3 motherboards, onsite tech, OS reinstall, shipped to resolution center. Issue not resolved. Since it was over a month old they would not replace. So they shipped me a refurbished laptop. That lasted a week. New(refurbished) XPS 9520 new problem. Desktop appearance will change every 5 to 10 reboots. Icon's too far apart on desktop. Its like there should be another icon between them. Also the solid background color I choose will go to black. So I have started the process over. First up they want to reinstall the OS. If you have purchased this computer you should extend your warranty immediately. I have used multiple platforms in my 25 year career in IT and this is ABSOLUTELY hands down the worse product in terms of reliability that I have ever seen or heard of.
1 year ago
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