Have purchased dells for 35 years. Finally need to use service contracts that I have paid thousands for over the years. They set up a meeting time/place for tech to arrive and I stayed home for the day. Tech no show. Called at end of day and said they need to show tomorrow - agreed on 1130am. No show. Called to reschedule and I said no thanks. They said they could come now but forgot parts. Called dell and told them I needed a different tech. Battery not charging, they sent battery, no instructions, no comm, no call. I researched and installed myself, no fix. They sent battery charge cord, no fix. I called them and they said the parts were not even in until yesterday. I asked why I took 3 days off of work if the first tech didn't even have the parts. I asked for a refund on my service contract plus interest for value of the money today. Person on phone said they would check into it and call me if they needed something. I asked when I would receive contact regarding the refund. He said he didn't know that I even would because it's a whole different department. I guess a 35 years purchaser of personal and business computers for multiple businesses is no longer important to them. I will never buy a dell computer again.