It's the proprietary software and greed for your money that is the problem! I have not had a hardware problem, but have had severe problems working with the software. They have a Microsoft operating system that is also very greedy and won't let me do what I want to do. 1. I like to use Firefox browser, but it constantly tries to make me use Microsoft Edge as the default browser. 2. I like to use the free Libre Office Suite, but it constantly tries to make me pay for Microsoft Office . In fact, it often disables Libre Office. 3. The apps that I want to download are from the Goggle store, but it tries to make me use the Microsoft Store. It won't even let me download the Goggle Store. It is not compatible. 4. When I do download an app, I want them to appear together with the other apps. The set up favors the MIcrosoft Apps and the Dell Apps. It is hard to find other downloaded apps. CONCLUSION: THIS COMPUTER SETUP IS NOT VERY USABLE. i DO NOT RECOMMEND DELL DESKTOP COMPUTERS FOR THESE REASONS.