Have numerous Dells and many have the same issue....the charging port only works for a short period of time. Of course, Dell never covers it under warranty because it can't be the fault of the manufacturer who built/designed this unit. Has to be misuse of the machine........if it was always the same user, I could see it. But when it is multiple users and one of the units was mine and I know how it was taken care of........I will neve buy a Dell laptop again for our business. You guys have the worst customer service.