Thinking of buying a DELL computer ??? Think again! We bought one (Inspirion lsptop) less than 2 years ago. We also bought an extended warranty… thank goodness. In less than six months the the machine totally stopped working! We needed to have the motherboard replaced. Now, last Sunday the computer would not find/connect with the wireless internet connection in our home. We called tech service and the problem could not be resolved on the phone. The tech told us that the LAN card needed to be replaced. He opened a repair ticket and we were told we would be contacted by email for a home repair appointment. We received an email that indicated that the appointment would be on Tuesday. (Note: we had no input as to date or time) My wife took time off so she could be home for the appointment. This was to no avail BECAUSE DELL CANCELLED the appointment. We were then told that the appointment would be first thing Wednesday morning (Note: we again had no input as to date or time). My wife took another day off to be home for the appointment. I personally called and confirmed the appointment on Tuesday evening. I also indicated that any call’s should go to my wife’s number in that I would be working out of state. A tech called MY NUMBER and left a message that he had the part would be coming to our home to make the repair. I called and left him a message to call my wife snd go to our house any time to make the repair. Neither my wife nor I received a call … I then called DELL to discuss the lack of response. I then received a call from the tech’s supervisor who told me THERE WOULD BE NO APPOINTMENT TODAY THE PART IS BACK ORDERED THE TECH DID NOT HAVE IT I told him the tech has called and said he did have the part!!!! Talk about confusion and lack of communication ! The supervisor said he would contact the tech then get back to me … they stepped up and rearranged schedules to be sure the repair was made Wednesday afternoon … remember this entire mess started on Sunday ! 4 days to replace a LAN card … In summary … if you are looking for dependable product performance, efficient service and reliable communicating … LOOK ANYWHERE BUT DELL … Feel free to contact me to discuss anytime Dr John Metallo 518.577.7530 Johngmetallo@live.com