Purchased a Dell brand new laptop for my wife, the machine arrived and when I went to switch on Nothing happened!.. Tried as per advise from the a Dell Technical support in India, Pakistan, and still Nothing.. I had No option on the Dell order to request a return!. Then the fun begins, I was informed that I was NOT allowed to return as apparently purchase through Dell Business website!.. What a load of rubbish, I spoke to my team of Solicitors and they informed my Dell is breaking the Law advising customers this, but also if they advertise this also in the small print.. I have fought with clear incompetent staff for days and now the rubbish laptop is being collected on the 12/09/23, but I have to then wait 10 to 15 working days to get my hard earned money back. Dell are a complete Shambles, the service is at the lowest I have ever had to put up with and Now going to Take this company down the Legal route for stress, selling faulty goods, and stating NO returns when it's illegal to do so!..