Real piece of garbage. I have had the laptop for a year and it has had problems with crashing from the time I got it. Still has issues and the service contract expires tomorrow. They will not extend the contract for free and they won't give me my money back. If I have been having problems since day 1, then it follows that I will continue to have problems. You sold me a piece of garbage and now you won't continue your lame attempts to fix it. Dell sells garbage including alienware. They have tech support, sales, and return support for those that bought within 30 days, but no customer support.