Dell update corrupted my laptop. engineer cme round could repair it, it is dead. some one tor ing me back, so i rang them and they denied saying somone would ring me back.I have requeted my money back as it is in guarantee , but all they said can we do some trouble shooting , the laptop top is dead. Even the engineer said it couldnt be fixed. unless i have a new hard drive put in and that is not happening. Dell is rubbish, dont buy from them. I have requested money back but all they say we will look into the engineers report and get bck to u. DELL I WANT MY MONEY BACK. This is the second laptop i have from them and that went faulty.